Team Leader with French

Employer: Gi Group Romania
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • Updated at: 16.05.2022
    Short company description

    Gi Group este una dintre cele mai mari companii de resurse umane la nivel mondial, oferind servicii pentru dezvoltarea pieței forței de muncă. Grupul oferă servicii de muncă temporară și permanentă, recrutare și selecție, servicii de consultanță și training cât și alte servicii complementare.

    Requirements

    Gi Group is looking for a Team Leader with French for a very well known BPO company

    Qualifications:
    •Associate's degree in related field with two to four years of relevant experience preferred;
    •Very good level of French and a medium level of English;
    •Highly motivated individual with skills to develop and coach team members to achieve performance expectations;
    •Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable;
    •Ability to mentor, coach and provide direction to a team of employees;


    Responsibilities

    Responsibilities:
    •Responsible for the day-to-day supervision of a group of call centre associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements;
    •Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly;
    •Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment;
    •Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations;
    •Communicate expectations to employees and provide timely updates;
    •Provide subject matter expertise in handling escalated customer calls as needed;
    •Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities;
    •Stay current on internal work processes, policies and procedures. Attend required manager development training.

    Other info

    Benefits:
    •Attractive salary;
    •Meal vouchers;
    •Transport reimbursement;
    •Other bonuses.