Team Leader with French

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Gi Group is looking for a Team Leader with French for a very well known BPO company

Qualifications:
•Associate's degree in related field with two to four years of relevant experience preferred;
•Very good level of French and a medium level of English;
•Highly motivated individual with skills to develop and coach team members to achieve performance expectations;
•Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable;
•Ability to mentor, coach and provide direction to a team of employees;

Responsibilities:
•Responsible for the day-to-day supervision of a group of call centre associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements;
•Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly;
•Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment;
•Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations;
•Communicate expectations to employees and provide timely updates;
•Provide subject matter expertise in handling escalated customer calls as needed;
•Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities;
•Stay current on internal work processes, policies and procedures. Attend required manager development training.

Benefits:
•Attractive salary;
•Meal vouchers;
•Transport reimbursement;
•Other bonuses.