Customer Order Specialist
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HELLA is a global, family-owned company listed on the stock exchange that employs some 38,000 members of staff at over 125 locations in some 35 countries. The HELLA Group develops and manufactures lighting and electronic components and systems for the automotive industry, and also has one of the largest trade organizations for automotive parts, accessories, diagnosis and services within Europe. In the Special Applications segment, HELLA also develops products for specialist vehicles. Complete vehicle modules, air-conditioning systems and vehicle electrical systems are produced in joint venture companies. With almost 7,000 people working in research and development, HELLA is one of the most important innovation drivers on the market. HELLA has achieved sales of around 6.6 billion Euros in fiscal year 2016/2017; in addition, the HELLA Group is one of the top 40 automotive parts suppliers in the world and one of the 100 largest German industrial companies.
Educational background in Business / Supply Chain;
Familiar with Supply Planning and Order Fulfillment;
Good SAP knowledge in SD, MM is a plus;
Excellent knowledge of MS Office, especially Excel;
English, business fluent; German would be a plus;
Good analytical skills, able to identify priorities and result oriented;
Process improvement oriented, confidence to challenge or question decisions;
Responds resourcefully to multiple demands, shifting priorities and new challenges
You will operate as sales specialist for customer demand and will be involved in various logistics projects of process change and improvements;
Single Point of Contact: keep a permanent contact with the customers in various logistics projects at operational supply activities;
Managing Customer relationship through providing daily operational support;
Analyzing operational data, identify root causes of (repetitive) issues and drive corrective actions for the current activity at individual / team level;
Controlling, monitoring and improving the entire logistics chain with the aim of maximizing availability and minimizing logistic costs;
Plan and execute procurement of finished goods and sub assembly;
Maintain strong working relationships and communications with customers and internal process stake holders to confirm delivery plan;
Analyze and manage backlogs; EDI transmission exceptions ; IDOCs monitoring; deliveries; order processing
Complete special projects and assignments as requested.