Customer Success Representative with German language

Employer: Veeam Software
Domain:
  • Sales
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 04.07.2022

    Veeam(R) is a global leader in backup, recovery and data management solutions. Our annual revenues consistently exceed $1 billion. Veeam solutions are used by more than 400,000 companies around the world, including Alfa-Bank, IBM, Puma, Siemens and many others. The company has 4,500 employees, with offices in more than 35 countries, speaking 20 languages. Together we manage the full solution life cycle: development, promotion, sales and post-sales service. The Veeam teams are like-minded people who value open and trusting relationships, the drive to innovate and the pursuit of excellence. Veeam has fostered a company culture in which everyone has a voice. The result is a company that is a pleasure to work for. According to the latest engagement surveys, 92% of employees believe Veeam is the best place to work in IT, and 89% recommend employment at Veeam to their friends.

    Responsibilities

    • Effectively manages renewal of all contracts in assigned territory to protect and grow Veeam maintenance revenue, as well as upsell and cross sell
    • Ensures customer success and goes above and beyond to ensure customer retention and satisfaction
    • Proactively monitors the funnel of expiring agreements, executes actions in timely manner to ensure the continuation of assigned customers on maintenance agreements
    • Provides timely proposals and quotes as requested pursuant to terms of customer and/or partner agreements
    • Efficiently handles customer and partner inquiries related to quotes, pricing, co-terming, up-selling and reinstatement of maintenance contracts
    • Positively interacts and collaborates with customers, Veeam partners, and Veeam associates
    • Identifies and pursues maintenance reinstatement opportunities
    • Assists in negotiation of maintenance agreements
    • Accurately records all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com)
    • Achieves target quota
    • Focuses on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation with our emerging customer base (varies depending on segment)

    Requirements

    • Fluency in German and a good level of English
    • Bachelor's Degree required (a combination of education and experience will be considered)
    • Previous product or services sales experience in software or related industry is a plus
    • Previous support and/or maintenance renewal sales experience is preferred
    • Superb customer service skills are required
    • Excellent verbal and written communications skills
    • Exceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotas
    • Ability to work in a semi-autonomous and fast-paced environment
    • High-energy, motivated self-starter prepared to handle high number of email communications and out-bound telephone calls
    • Experience compiling, querying, analyzing and reporting data
    • Proficiency with SalesForce.com is desirable
    • Basic knowledge of virtualization industry and the ability to relay information to the partner community

    We offer

    • Modern, energetic working environment
    • Opportunities for professional growth and promotion
    • Salary ranges depending on skills and expertise
    • Flexible working hour