Customer Success Representative with German language
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Employer: | Veeam Software |
Domain: |
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Job type: | full-time |
Job level: | 0 - 1 years of experience |
Location: |
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Updated at: | 30.08.2022 |
Remote work: | On-site |
Veeam(R) is a global leader in backup, recovery and data management solutions. Our annual revenues consistently exceed $1 billion. Veeam solutions are used by more than 400,000 companies around the world, including Alfa-Bank, IBM, Puma, Siemens and many others. The company has 4,500 employees, with offices in more than 35 countries, speaking 20 languages. Together we manage the full solution life cycle: development, promotion, sales and post-sales service. The Veeam teams are like-minded people who value open and trusting relationships, the drive to innovate and the pursuit of excellence. Veeam has fostered a company culture in which everyone has a voice. The result is a company that is a pleasure to work for. According to the latest engagement surveys, 92% of employees believe Veeam is the best place to work in IT, and 89% recommend employment at Veeam to their friends.
Responsibilities
- Effectively manages renewal of all contracts in assigned territory to protect and grow Veeam maintenance revenue, as well as upsell and cross sell
- Ensures customer success and goes above and beyond to ensure customer retention and satisfaction
- Proactively monitors the funnel of expiring agreements, executes actions in timely manner to ensure the continuation of assigned customers on maintenance agreements
- Provides timely proposals and quotes as requested pursuant to terms of customer and/or partner agreements
- Efficiently handles customer and partner inquiries related to quotes, pricing, co-terming, up-selling and reinstatement of maintenance contracts
- Positively interacts and collaborates with customers, Veeam partners, and Veeam associates
- Identifies and pursues maintenance reinstatement opportunities
- Assists in negotiation of maintenance agreements
- Accurately records all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com)
- Achieves target quota
- Focuses on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation with our emerging customer base (varies depending on segment)
Requirements
- Fluency in German and a good level of English
- Bachelor's Degree required (a combination of education and experience will be considered)
- Previous product or services sales experience in software or related industry is a plus
- Previous support and/or maintenance renewal sales experience is preferred
- Superb customer service skills are required
- Excellent verbal and written communications skills
- Exceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotas
- Ability to work in a semi-autonomous and fast-paced environment
- High-energy, motivated self-starter prepared to handle high number of email communications and out-bound telephone calls
- Experience compiling, querying, analyzing and reporting data
- Proficiency with SalesForce.com is desirable
- Basic knowledge of virtualization industry and the ability to relay information to the partner community
We offer
- Modern, energetic working environment
- Opportunities for professional growth and promotion
- Salary ranges depending on skills and expertise
- Flexible working hour
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