Final year students opportunity: Technical Support Internship (6/8 hours)

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

Qualifications:

Be a final year student (bachelor's, master's, PhD)
Some MS Office exposure
Good communication skills
Excellent English skills - your activity will be fully in English

We offer

Medical plan provided by Omniasig
Budget for flexible benefit scheme which can be used for travel, sports, dental scheme, and others
Transportation budget and fuel cards
Business Travel Accident Insurance
Voluntary defined contributory pension plan
Meal allowance
Paid vacation and time off Honeywell employees are provided Christmas and Children vouchers, as well different family aids

We have an opportunity for a Technical Support Specialist - Internship to join our Safety and Productivity Solutions team in Bucharest. The Technical Support Specialist is the primary customer facing Technical Support contact for customers, both external as well as internal. Primary responsibility is to help customers to solve technical issues and to answer any questions about the features and capabilities of the products.

Technical Support Specialist - Internship responsibilities:

Remote diagnostics, troubleshooting, analysis and resolution of support issues (Hardware and troubleshooting on OS)
Follows established process and procedures to provide support to customers via all contracted channels (phone, email).
Works effectively with other management and customers to quickly address problems as they arise.
Properly log all information into the problem management system.
Escalate issues to the appropriate contacts in a timely manner and ensure end users are aware of changes to original expectations in accordance with procedural guidelines
Assists QA in delivering trainings on specific accounts and auditing calls and cases resulted after the calls.
Assists Mobility Admins on creating and maintaining the support desk’s KM system ensuring accurate and up to date information, and on compiling RCA in case of outages.
Represents Company in a professional and business-like manner and communicate effectively with customers and other team members.
Performs other related tasks, as assigned

Hybrid work (3 days from the office)