BPO_Operation Specialist - reporting and data analysis

About Luxoft
Luxoft, a DXC Technology Company (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Acquired by U.S. company DXC Technology in 2019, Luxoft is a global operation in 44 cities and 23 countries with an international, agile workforce of nearly 18,000 people. It combines a unique blend of engineering excellence and deep industry expertise, helping over 425 global clients innovate in the areas of automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications. DXC Technology is a leading Fortune 500 IT services company which helps global companies run their mission critical systems. Together, DXC and Luxoft offer a differentiated customer-value proposition for digital transformation by combining Luxoft’s front-end digital capabilities with DXC’s expertise in IT modernization and integration. Follow our profile for regular updates and insights into technology and business needs.
​​​​​​​Luxoft Romania has been established since 2001. We currently have approximately 2500 employees working from different locations in the country.

Project Description:
- Analysis of data by downloading from a data source such as a Tableau dashboard, openair and SFDC and manipulating in Excel.
- Manipulating data and then putting it into a presentable format in Powerpoint.

Mandatory Skills Description:
- Advanced Excel skills ( including pivot tables and macros)
- Advanced PowerPoint skills

Nice-to-Have Skills: Juniper tools OpenAir, SF

Languages:
- English: C1 Advanced
- Romanian: C2 Proficient

Responsibilities are:

1. For the largest unattached service opportunities, work with the account team to determine which serial numbers need service sold, versus need declining or are data errors.
2. Preparation of data for monthly and quarterly business reviews, for example
a. Presentation of where service managers spend their time based on Opeanir data presented in Tableau
b. Analysis of/Presentation of data on outstanding RMAs (non-returned spare parts)
c. Presentation of data on courtesy cases - customer trying to log cases without contracts


MANDATORY SKILLS:
EXCEL - advanced ( including pivot tables and Macros)
PowerPoint - advanced presentation skills