Onboarding Specialist

Moving forward is impossible without the initial drive to do things differently. Our business is all about the people we come across, whether it's in our everyday interactions or in our vision for the brand.

- Good knowledge regarding the specific industry (BPO domain);
- Advanced English;
- Excellent interpersonal and communication skills (oral and written) at all levels;
- Good organization & project management skills;
- Structured thinking and work, ability to multitask, monitor, and coordinate different actions;
- The flexibility and ability to build consensus;
- Business results-oriented.

- Create clear policies and employee handbooks that explain company operations;
- Craft and send emails with information about the company and position, including work schedules, preprocess, training plans;
- Liaise with various support departments for basic internal accesses enablement (employee IDs, raise tickets for equipment issuance);
-Gather and process paperwork, like contracts and non-disclosure agreements;
- Ensure new hires have technical assistance to properly set up their hardware and software;
- Inform employees on their first tasks (e.g. how to access onboarding platforms, learning platforms, which programs to download and how to activate their accounts);
- Distribute manuals, passwords, and guidelines, as needed;
- Address new hires’ queries regarding their contracts and payroll;
- Co-ordinate Pulse Surveys for recent joiners;
- Support Employees’ Engagement initiatives through adequate engagement strategies & their effective implementation;
- Participate in Enabling meetings, document action items and follow up with relevant teams.