Digital Touchpoints Manager

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Employer: Mercedes-Benz Romania
  • Customer Support - Client Service
  • IT Software
  • Marketing
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 26.06.2022

    Do you have a strong interest in owned channels, lead generation sources and Customer Journeys? We are looking for a highly motivated person with a customer centric approach who will be at the forefront of developing an omni-channel communication approach to join our team! 

    What do you need?
    • Minimum 4 years’ experience in Digital/Marketing/ Advertising positions or passionate about lead generation & automated marketing;
    • Demonstrable expertise in CX and UI, digital content management and digital touchpoints optimization techniques at a strategic level;
    • Proven experience of using data to drive your decision-making, create plans and affect change: i.e. you know what things to measure and how to measure them- experience of working with board level management;
    • Competency in Microsoft applications; SEO/SEM proven experience;
    • Marketing Analytics tools;
    • CMS experience;
    • Proven ability to drive a portfolio of priorities and programs with keen eye to prioritization and business impact;
    • Strong project management skills; leadership skills
    • Highly developed organizational skills and attention to detail;
    • Very good (verbal and written) communication and interpersonal skills;
    • Strong interpersonal skills firmness and conviction, diplomacy and constructive attitude;
    • Demonstrated ability to work productively and maintain effective relationship in multidisciplinary and multicultural teams;
    • Pro-active attitude and good problem solving skills;
    • Outcome-focused, and proactive about identifying new opportunities;
    • Experience to work with remote teams also;
    • Highly creative with experience in identifying new potential lead generation sources;
    • Customer orientation - Self-motivated yet customer-focused;
    • Online Touchpoints implementation, analysis, reporting and harmonization knowledge;
    • University / Bachelor’s Degree in Technical Universities, Marketing, Advertising, PR, Communications or related areas; English advanced;
    • B Category driving license;