Senior Customer Support Engineer

Roles and Responsibilities

• Research and troubleshoot issues involving all aspects of the GE Digital solutions, including but not limited to configuration, user interface, network and communication connectivity and performance, Cloud and on- premise component interoperability, data collection/storage, visualization, analytics, machine monitoring software and associated control systems, hardware infrastructure, and interfaces to enterprise systems such as ERP, PLM and Quality.
• Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy.
• In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.
• Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.
• A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent. Provides informal guidance to new team members
   

Required Qualifications

• For roles outside of the USA- This role requires advanced experience in the Services & Digital Customer Support Engineering. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).
• For roles in USA - Bachelor's degree [in X discipline(s)] from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).

Desired Characteristics

• Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.

Some of the Benefits we are offering:

• Strong induction process (a dedicated 1-month ramp-up period).
• An open communication culture in a friendly environment and with supportive teammates Strong focus and real opportunities for Career Development (including LinkedIn Learning subscription and full access to GE’s learning knowledge base).
• Flexible working hours and a well-defined work-from-home policy.
• Annual, performance-based, salary review; Impact awards for outstanding performance. Increased number of vacation days, according to your work-experience, as well as Additional days off (such as March 8th, 3rd Easter day).
• Private Medical Insurance for you (can also be extended for family members).
• Vacation bonus with an annual payout. Attractive financial compensations for roles involving external travels and on-site missions.
• Fully customized development and training programs all throughout the year.
• Multiple subscriptions, discounts and vouchers available (such as Bookster subscription, Corporate discount to fitness services, Gift vouchers for Christmas and Easter holiday, Daily meal vouchers)
• Wellbeing program with multiple events focused on a healthy lifestyle, free apps to support your healthy habits and free employee assistance program, provided by specialized counselors.
• Benefits for children (special occasions gifts, vouchers and events).
• Free underground parking space for those who want to work from the office: one of the best locations in town: Aviatorilor 8 office building, in Victoriei square;

GE is committed to taking on the world’s toughest challenges. In order to fulfill that promise we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world´s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles... people like you.