Software Support Engineer

We have an exciting opportunity within GE Digital | Grid Solutions for a Software Support Engineer to join a dynamic and innovative team!

You’ll provide expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus.
You'll also be accountable for the quality of own work, subject to direct operations supervision/prescribed work instructions/systems checking.
Support Engineers mission:

Support Engineers are key actors to maintain GE Grid Software Solutions in optimal operational conditions.  
They work close to our customers, providing expertise in services in the areas of network design, condition-monitoring analysis, predictive maintenance, emergency support, ad-hoc maintenance or long-term service contracts. 

The support engineer is also in charge of analyzing our customer business needs and providing the associated functional software specifications as well as the delivery of the agreed solution either alone or with experts from other domains: design, code, tests, integration, validation with customer, and on site delivery. 
He also provides to our customers trainings on how to use and/or maintain their systems.
He regularly participates to the on-call team (1wk/month) and is likely to travel (1wk/2month) 
As a Software engineer you have good knowledge in Software development and system integration with key ability to follow quality assurance standards and procedures in all aspects of software development.

Desired Characteristics:

Strong oral and written communication skills.
Demonstrated ability to analyze and resolve problems.
Ability to document, plan, market, and execute programs.
Established project management skills. Experience 2 and 3 years of experience in industrial systems integration.
You have ideally already an international experience;
 
Some of the Benefits we are offering:

Strong induction process (a dedicated 1-month ramp-up period).
An open communication culture in a friendly environment and with supportive teammates
Strong focus and real opportunities for Career Development (including LinkedIn Learning subscription and full access to GE’s learning knowledge base). Flexible working hours and a well-defined work-from-home policy.
Annual, performance-based, salary review; Impact awards for outstanding performance. Increased number of vacation days, according to your work-experience, as well as Additional days off (such as March 8th, 3rd Easter day).
Private Medical Insurance for you (can also be extended for family members).
Vacation bonus with an annual payout. Attractive financial compensations for roles involving external travels and on-site missions. Fully customized development and training programs all throughout the year.
Multiple subscriptions, discounts and vouchers available (such as Bookster subscription, Corporate discount to fitness services, Gift vouchers for Christmas and Easter holiday, Daily meal vouchers)
Wellbeing program with multiple events focused on a healthy lifestyle, free apps to support your healthy habits and free employee assistance program, provided by specialized counselors.
Benefits for children (special occasions gifts, vouchers and events).
Free underground parking space for those who want to work from the office: one of the best locations in town: Aviatorilor 8 office building, in Victoriei square;

GE is committed to taking on the world’s toughest challenges. In order to fulfill that promise we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world´s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles... people like you.