Team Leader DACH Customer Care Direct
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Employer: | Hewlett Packard Enterprise |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 16.06.2022 |
Remote work: | On-site |
In a typical day as a Team Leader DACH Customer Care Direct you would:
- Monitor key performance indicators of Care team members and implement corrective actions in case of deviations
- Support the team to resolve cases that impact its key performance indicators in a timely manner
- Prepare presentations on the evolution of metrics each month
- Keep track of individual metrics and gather performance materials for the manager / office manager in preparation for the annual evaluation
- Offer approvals on behalf of the manager / head of office as agreed with him / her
- Hold recurring meetings with each team member to discuss and align with current performance and possible areas for improvement
- Represents a model of a Leader, demonstrates the beneficial effects of a proactive attitude and constantly shares with the team ways to improve the way they work
- Coordinate the operational process and the solution of the operational problems arising in the team
- Ensure the coordination of the operational activities that are necessary to deliver to our clients and partners the promised service
- Deal with specific activities optimizing revenue and improving cash flow, as well as timely invoicing of orders
- Participate in the hiring process with the manager / head of office
- Plan the continuity of activities during holidays and national holidays
- Deal with the assignment of accounts and the distribution of the workload
- University Degree in economics or IT
- Extensive experience in the HPE business environment, especially in the HIT direct sales division
- experience in collaborating with multiple countries / sub-regions at a high level of complexity
- Fluency in English
- Leadership skills
- Customer orientation
- Solid knowledge in operations management
- Good understanding of sales operations and distribution channels
- Perseverance, ability and desire to find functional solutions
- The ability to cope with multiple activities in a dynamic and multi-functional work environment
- Ability to analyze and solve problems, manage periods of high stress (end of financial quarter)
- Attention to detail and strategic thinking
If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you.
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