IT Support Technician (Level 1-2)

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Employer: leoHR
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 29.06.2022
    Short company description

    leoHR furnizeaza servicii de selectie si recrutare specializata, livreaza servicii si strategii in zona de retentie prin serviciul star – Stay Interview: stayIN, servicii de consultanta in managementul resurselor umane, precum si servicii de formare profesionala / training.

    Requirements

    • Minimum 2 years of IT experience in IT support.
    • Fluent in English, is a mandatory
    • Bachelor's Degree in Engineering/ Computer Science/Information Technology or equivalent
    • Strong hands-on/technical knowledge of core Microsoft technologies including but not limited to Windows 10, Windows Servers OS, Active Directory user & Rights management.
    • Hardware skills needed to remote support users
    • Network technologies like LAN/WAN, subnets, firewalls, VLAN's, and VPN
    • Must have good understanding of user environment management, including desktops/laptops, profile management, software delivery, etc.
    • Must have a good familiarity with other IT Infrastructure technologies
    • Must have good people skills and the ability to interact and communicate effectively across all levels of the organization
    • Strong experience in incident and problem-solving management,
    • Strong experience in Windows 10 user support, Windows user & right management.
    • Experience in computer security management (Antivirus & Mail security)
    • Knowledge in network standards (CISCO, HP) is a must.
    • Experience in writing user guides, knowledge base entries
    • Utterly trustworthy, honest and reliable.

    Responsibilities

    The IT Support Technician Level 1-2 oversees all infrastructure, network and security IT support activities Level 1 and Level 2 that are required on IT service desk.

    Main Tasks:
    - The jobholder guarantees internal customer satisfaction by delivering a fully reliable IT systems infrastructure and service support. The IT system Infrastructure, which includes network (LAN & WAN),datacenters, storage, servers, active directory, messaging and system monitoring is running through a hybrid approach – on premise datacenters on several sites (plants) and in the cloud (Azure, IBM, etc.).
    - The IT Support Technician (L1-2) is reporting to the Europe IT Operations & Service Manager. He provide all IT support respecting the standard IT rules defined in our company.
    - He provides IT support to the end users by delivering directly the service or by addressing the escalation to central IT teams.
    - The support activity must be performed by respecting KPIs (response and resolution time, satisfaction).