Veeam Backup for?Microsoft Office 365 Engineer

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Employer: Veeam Software
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 10.06.2022
    Remote work: On-site
    Short company description

    At Veeam, we’re obsessed. With the challenges we get to tackle. With the brilliant people we get to learn from. With the diverse culture we build every day through our people.

    We've evolved into a multi billion-dollar company that's leading the data protection industry, but our culture of openness means everyone is heard and supported.

    Requirements

    Qualifications

    What we expect from you:

    • Fluent English (reading/writing/speaking);
    • Previous troubleshooting/administration experience is required;
    • Familiarity with at least some of the following areas: Microsoft Office 365, Azure, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DB (SQL/Oracle), Windows OS 2008(r2) & 2012(r2) advanced user or administrative level, Practical understanding of TCP/IP (OS, firewalls configuration);
    • Ability to quickly learn, understand and explain technical information;
    • Ability and desire to take ownership of client issues through resolution;
    • Excellent time management skills;
    • Ability to work in a fast-paced environment.


    Additional Information

    • Benefit from excellent rewards & competitive compensation;
    • Premium private health insurance modules for you and your children;
    • Personal time off plan to reward your loyalty, and additional 24 working hours for volunteering activities;
    • Meal vouchers;
    • Create your own benefits package including access to more than 5000 choices;
    • Grow your career with ongoing training programs, online learning platforms, Bookster, and many other programs helping you to develop your knowledge and skills set;
    • Feel Veeamazing with our wellness program, company-sponsored activities & organized team sports;
    • International environment with culturally diverse atmosphere and exposure to large projects.

    In addition, when we'll be back at the office, please include this one too:

    • Enjoy modern facilities & free refreshments like snacks, fruit, and delicious coffee.

    Responsibilities

    Job Description

    Veeam Backup for Microsoft Office 365 is a comprehensive solution intended to back up and recover data of Microsoft Office 365, on-premises Microsoft Exchange and on-premises Microsoft SharePoint organizations, including Microsoft OneDrive for Business.

    Your tasks will include:

    • Providing technical support and in-depth troubleshooting for Veeam Software's clients (B2B) via telephone, email, and web conferencing;
    • Acting as a technical focal point in relationships to fellow IT Professionals;
    • Researching and troubleshooting customer problems and inquiries;
    • Updating and working assigned cases in a timely manner;
    • Contributing to documentation to build Veeam's knowledge base;
    • Documentating of all customer interactions accurately and within SLA in our CRM tool;
    • Contributing to documentation to build Veeam's knowledge base;
    • Proactively staying up to date with all the latest technologies concerning Veeam's products and the underlying technologies.

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