Technical Support Engineer

A COLOURFUL GROUP OF PEOPLE PASSIONATE ABOUT TECHNOLOGY & THE WONDERS OF INFORMATION

This is us. A fast-moving team, senior enough to assure effectiveness, but young enough to be flexible and transparent, we started out in 2000 as a privately-owned-and-managed business.

We’re a company with a soul, driven by our values and dedicated to fulfilling our mission to offer world class services, by continuous learning. Our Paladins (just employees in some companies) are empowered to work hard, move up and stand proud.

With active investment in our people's professional development and with the creative-InCrys-touch, we support our clients throughout the project's life cycle, providing end-to-end technology solutions for mission critical systems, products and services.

• Good analytical and troubleshooting skills
• Experience with installing applications on Windows OS
• Both verbal and written fluency in English, German nice to have
• Basic understanding of database structures (SQL) and data manipulation
• Basic understanding of networking concepts (server-client) and troubleshooting
• Use of standard Google Suite and MS Office
• Ability to work with VMWare Workstation/use of virtual machines during the everyday work

• Works closely with the colleagues or engineers located on-site, which are in charge with collecting the information on the current lab structure and functionality
• Ensures the translation of the current lab configuration and setup into a fully functional and error-free Infinity product configuration
• Performs the initial setup of the black box where the testing will take place, including product installation, license configuration, the start of Windows services
• Communicates regularly and transparently with the customer to identify all the requirements and gathers any missing details which will ensure the success of the migration
• Coordinates activities simultaneously for multiple projects taking place in parallel
• Performs in-depth testing of the newly implemented setup/workflows/rules by using in-house simulator software
• Gathers all the testing scenario results and any other project-specific details into a shared location where the customer has access to
• Proactively looks for any potential bugs within the product and reports them further
• Proactively provides their feedback on the tools, processes and services and offers suggestions on the possible improvements
• Assists the customers during the go-lives and ensures any reported issues are fixed in a timely manner
• Contribute to the team's knowledge base by documenting any useful experiences with the product/specific laboratory/workarounds/how-to articles
• Mentor the colleagues by sharing knowledge and help them become independent in their daily work

Benefits:

• Private medical insurance - for the employee; can be extended for other family member
• Work from home - according to InCrys internal policy
• Learning&Development - customized personal and professional development programs, access to e-learning platforms
• Online platforms for benefits packages
• Teambulidings
• Wordclass and AFI card discount