Commercial Service Manager

Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our strong global footprint, with around 4500 employees located across eight countries and four continents, enables us to unlock the full potential towards driving a superior client experience within Allianz Group.
We are Actuaries, Business Analysts, Finance Experts, Consulting Managers, HR People, Communication Professionals; Operation Engineers and Insurers; we are daughters and sons, mothers and fathers.
Our people are what matter most, rooted in our values, and we strive to continuously evolve, improve, and create a superior client experience while contributing successfully to the transformation of Allianz. Caring actively for the environment, for people, and for our customers is what makes us a great place to work and together we are shaping a better and more caring tomorrow.
 Job role
We are looking for an experienced Commercial Service Manager that will work with all stakeholders within the Global End-2-End Monitoring service to ensure an end to end delivery of project creation, ordering process management, preparation of monthly reviews, planning controlling and monitoring of the whole service family D71 Monitoring.
Responsibilities

• Create centralized reporting framework or dashboard for financial reporting and overview;
• Manage the procurement/demandbook requests for external labor (DLIII), controlling of time sheets, planned-to-used budget, and software orders and act as the deputy of SO in Ariba;
• Planning, controlling and monitoring life cycle management for the entire D71 Monitoring service family, including support in yearly service planning;
• Track and follow up monthly charging process for user consumption, service requests, ITOM, SAM and future products;
• Monitoring and preparation for monthly reviews (costs, revenues, planned vs actual, etc.);
• Project and resource management in PPM for the SIM ServiceNow Service Family;
• Creation and support in the preparation of offers for the Global E2E Monitoring Service (Run) in cooperation with technical experts and experts for deliveries or service providers for the services in the area of responsibility (DLIII and Order Agreements/Change Requests);
• Answer to inquiries and requests from all internal and external stakeholders as part of the service responsibility;
• Keep an open and continuous communication with COO Pillar Controlling and Support Teams;
• Take ownership or support in financial service documentation creation: pricing overview, consumption calculators, etc.

• Manage communication and reports on major incidents, including escalation management to the company, to relevant contacts;
• Act as admin and maintain the accuracy of financial and controlling information on the Global E2E Monitoring Connect page;
• Support of revision and compliance checks.

• Qualification or corresponding professional experience in Finance (at least 4 years in Finance and Controlling processes);
• Knowledge of IT and IT-related projects/services of at least 2 years;
• Skills and competencies (functional / technical / methodical / social, Allianz competencies);
• In-depth knowledge / experience in IT service management processes (esp. Service Operation / Service Transition) as well as overview knowledge of IT service management tools and knowledge and experience with the AZ Tech ITSM tools and processes;
• Experience with international project or (offshore) cooperation;
• Conceptual skills as well as experience with operational processes;
• Pronounced commitment and flexibility, assertiveness, goal and team orientation as well as independent work, personal responsibility, initiative, persuasiveness and negotiation skills.

• Fluency in English is required;
• Fluency in German is a plus;
• Reliable with high level of accuracy;
• Ability to coordinate with all levels of stakeholders and ability to persuade / follow-up to ensure results;
• Team player and ability to work under pressure with advanced level of self-organization and initiative;
• Ability to remotely coordinate with stakeholders across the globe by effectively utilizing the existing communication channels;
• Good communication and relationship building skills; Excellent ability in English language (oral and written);
• Very good SAP skills;
• Basic Ariba skills;
• Certification in PRINCE2 (Foundation/Practitioner) is a plus;
• Certification in ITIL V3 (Foundation) is a plus;
• ServiceNow knowledge on user level.

• Complete training curricula available (tailored courses)
• International Certifications (Agile, Lean Six Sigma, Prince, ITIL, IFOA, ACCA, IACCM etc.)
• Comprehensive Leadership Programs
• All you can learn with LinkedIn Learning!
• German Language Courses for any level
• All you can read with Bookster!

• Work from Home Option available
• Get a free day on your Birthday or come at work and receive Gift Vouchers/Tickets!
• Go on Vacation and get a Holiday Bonus!

• WorldClass & 7Card Gym Discounts
• Employee Assistance Program - Helpline 24/7

• Fixed salary compensation along with rewards & recognition performance-related bonus scheme
• Meal and Gift Tickets