Service Transition Manager

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Employer: LSEG Romania
Domain:
  • Internet - eCommerce
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 06.07.2022
    Remote work: On-site


    Role Purpose

    Reporting to the Service Transition Process Owner, this role will operate and execute the responsibilities of the ITSM Service Transition process, supporting Projects implementing new or significantly changed IT services into live service.

    This role is required to ensure the IT Services are evaluated and tracked throughout their lifecycle, so that they can be formally accepted into production with all the relevant support and operability capabilities in place to run the service to agreed service levels.

    Working closely with Service Owners/Operational Leads, this role will ensure compliance with and adherence to defined service readiness requirements.

    Role Responsibilities

    • Execute activities required as part of the Service Transition process, managing projects and programmes through the process lifecycle to successful handover to service run operations

    • Ensure that all relevant staff have the required understanding, knowledge and training in the Service Transition process and are aware of their role in the process.

    • Aligned to one or more projects, evaluate the service capability, security, risk and cost profiles, obtaining a signed off operational readiness position before the services are released

    • Design and deliver the service support model

    • Ensure all documentation, operational agreements/contracts, processes & tools required for effective operational management of any new system or infrastructure are in place before go-live or, where incomplete, the operational risk is understood and clearly articulated and agreed

    • Ensure appropriate early life support and warranty exit criteria are documented and signed off, including the supporting governance and assurance framework

    • Ensure the project/programme have communicated for awareness and process enablement, ensuring all areas of the business are aware and trained to a sufficient degree to ensure process compliance, efficiency and effectiveness

    • Ensure that the delivery outcomes of Service meet the agreed customer and stakeholder needs and create the expected business value

    Minimum Requirements:

    • Experience of managing service transition in a complex IT environment

    • Experience of transitioning large-scale projects covering multiple internal teams and vendors, from project initiation, through live run operations and warranty

    • Experience in designing, implementing and continually improving operational processes within the ITIL framework

    • Working knowledge of ITIL/Service Management best practice.

    • Communication & relationship skills at gaining consensus and fostering collaboration.

    • ITIL V3 Foundation qualification

    Desirable:

    • ITIL V3 Lifecycle qualification in Service Design

    • ITIL V3 Lifecycle qualification in Service Transition

    We are looking for intellectually curious people, interested in the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios. If you are a forward thinker and problem solver, this is the place to be as we will be supporting you to fast forward your career.

    We maximise each employee's potential through personal development through a wide range of learning tools both formal and informal. We believe in remunerating our people with competitive salaries and a range of attractive benefits such as:

    • 25 days' holiday per year

    • 1 additional day off for your Birthday

    • Annual wellness allowance

    • Share Purchase Plan

    • Medical Health Insurance

    • Medical Subscription (preventive medical services)

    • Dental Coverage

    • Life insurance

    • Pillar 3 Private Pension

    • Meal Vouchers

    • Flexible Benefits

    • Bookster

    • Volunteering Events

    • Team Buildings

    At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise - and our purpose. You'll be part of an organisation of over 25,000 people, spanning 70 countries. We recognise the individual perspectives each of our colleagues brings, and our diverse workforce is one of our greatest strengths. In supporting collaboration and creativity and encouraging new ideas across a diverse and inclusive workforce, we can improve how we are driving financial stability, empowering economies and enabling customers to create sustainable growth.

    LSEG offers a range of tailored benefits and support from healthcare and retirement planning to paid volunteering days and wellbeing initiatives.

    We are an equal opportunities employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

    Please take a moment to read this privacy notice carefully, as it describes what personal information the London Stock Exchange Group (LSEG) ("We") may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.

    If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

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