Support Specialist with German

bitExpert - Our pulse is cross-technology software development that beats with every line of code.

Join our international team of more than 40 colleagues. As different as we are, we all have one thing in common – the curiosity about technology and knowledge. We are an experienced, motivated, purposeful, and cheerful team that is always looking forward to new challenges.

Requirements:

Schedule: Monday to Saturday 8-23 (two shifts by rotation: 8-17 & 14-23)

• Fluency in spoken and written both German and English
• Technical background (Genesys preferred)
• Very good problem-solving skills
• Very good analytical skills
• Ability to perform under pressure
• Fast learner
• Willingness to learn new things & technologies
• Communicative competence (pro-active)
• Should be able to mentor junior members of the team.
• Should act as a role model
• Team player
• Highly motivated

Working in a shared team environment to support a Communication and Collaboration solution of a banking customer.

Tasks and Activities:

• Working with internal and client provided ticketing system (catch & dispatch, ticketing processing, and escalation, as required)
• Creation, modification, and deletion of Call Center agents in coordination with corresponding centers
• Ticket documentation for any tool provided internally or by the Customer
• Update database for any task and activity required
• Client interaction and 3rd Party Interaction
• Reporting activities
• Tasks related to the ITIL framework that the customer has in place, associated to Operational workflows.
• Administrative activities, related to the daily operational model of the local business (i.e. internal business unit processes)