Helpdesk Officer - Timisoara

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

Requirements:

At least 1 year of experience in Customer Support/Procurement/Finance/Helpdesk would represent an advantage;
Very good analytical and problem solving skills;
Numerical competencies;
Customer-oriented;
Ability to adhere to TAT and timelines;
Attention to detail;
Active listening combined with excellent written and verbal communication competences;
Knowledge of P2P (Procure to Pay) or Finance domains would represent an advance.

Key Responsibilities:

Ensures that the problems are accurately registered in the ticket application when received via e-mail, phone or chat;
Ensures that the phone/chat line is open at the beginning of the work program;
Helpdesk Level 1 support for the applications used within the Procure to Pay department (SAP, Supplier portal, Procurement e-tool, Provider data basis etc.): solves the level 1 tickets, follows the solution of the open tickets, escalates wherever the case to the level 2 (tests the solutions proposed by the experts in the case of the level 2 tickets whenever necessary);
Acts as single point of contact for the customer and communicates relevant information in order to ensure the customer’s satisfaction;
Communicates the problem status and time to resolution to affected personnel; provides to the customers a continuous visibility on the occurred situation/problem;
Ensures a structured and high quality communication related to the open cases;
Creates tickets to the IT support team whenever necessary.

Benefits:

Temporary remote work due to the pandemic and return to office after the situation improves;
Relocation package;
Opportunity to work for one of the biggest brands in the world in a unique work environment;
Great career opportunity with a leading international outsourcing company;
Opportunity of professional and personal development in a multinational working environment through a variety of training programs (hard/soft skills);
Attractive compensation package with full access to a variety of benefits available through an online platform; the package can be customized on monthly basis depending on each employees' needs.