Helpdesk Officer - Timisoara

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Angajator: Prohuman
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • Timisoara
  • Actualizat la: 07.06.2022
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    Cerinte

    Requirements:

    At least 1 year of experience in Customer Support/Procurement/Finance/Helpdesk would represent an advantage;
    Very good analytical and problem solving skills;
    Numerical competencies;
    Customer-oriented;
    Ability to adhere to TAT and timelines;
    Attention to detail;
    Active listening combined with excellent written and verbal communication competences;
    Knowledge of P2P (Procure to Pay) or Finance domains would represent an advance.

    Responsabilitati

    Key Responsibilities:

    Ensures that the problems are accurately registered in the ticket application when received via e-mail, phone or chat;
    Ensures that the phone/chat line is open at the beginning of the work program;
    Helpdesk Level 1 support for the applications used within the Procure to Pay department (SAP, Supplier portal, Procurement e-tool, Provider data basis etc.): solves the level 1 tickets, follows the solution of the open tickets, escalates wherever the case to the level 2 (tests the solutions proposed by the experts in the case of the level 2 tickets whenever necessary);
    Acts as single point of contact for the customer and communicates relevant information in order to ensure the customer’s satisfaction;
    Communicates the problem status and time to resolution to affected personnel; provides to the customers a continuous visibility on the occurred situation/problem;
    Ensures a structured and high quality communication related to the open cases;
    Creates tickets to the IT support team whenever necessary.

    Alte informatii

    Benefits:

    Temporary remote work due to the pandemic and return to office after the situation improves;
    Relocation package;
    Opportunity to work for one of the biggest brands in the world in a unique work environment;
    Great career opportunity with a leading international outsourcing company;
    Opportunity of professional and personal development in a multinational working environment through a variety of training programs (hard/soft skills);
    Attractive compensation package with full access to a variety of benefits available through an online platform; the package can be customized on monthly basis depending on each employees' needs.