Customer care support specialist with German, French or Italian

As a customer care support specialist, you will act as a single point of contact and support all customers in the assigned region, by establishing a strong and professional relationship. Upon the project you will be redirected, you will provide technical support or commercial support.
This will involve first-call resolution for most customer queries and ensuring complex cases are escalated and followed up by the correct point of contact.

What will you do:

• Provide pre-sales and post-sales support to customers by validating entitlements, assisting customers with unit diagnosis, troubleshooting and completing RMA’s when necessary or assuring a proper escalation to the 2nd level support if needed;
• Offer pre-sales support to customers by referring customers to local resellers / creating web orders, once customer’s specific needs have been identified. Identify opportunities and escalate to the correct internal contact. Advise customers on the correct solution for their requirements;
• Log customer details and problem descriptions in our CRM tool. Escalate cases to the technical support engineers for advanced troubleshooting and resolution;
• Take full ownership of all Customers issues until resolution and ensure timely follow up on all commitments;
• Respond to requests on product pricing and features;
• Ensures back-up to colleagues when needed;
• Provide language support to escalation teams where necessary.

• Education: Bachelor’s Degree in technical or economics field;
• Fluent in English, French, German or Italian;
• Excellent command of English language
• Ability to multi-task (logging queries while speaking with customers)
• PC skills (Microsoft, Windows, ERPs)
• Excellent interpersonal, communication and time management skills
• Ability to work on own initiative but also as part of a team
• One-year experience in customer support is an advantage
• Good verbal and written communication skills are required
• Basic aptitude for learning technical concepts is essential
• Flexible and an ability to learn quickly.

• Flexible work schedule and home-office options (hybrid);
• Short Fridays according to your project activity;
• A wide range of benefits: Bookster, Wellington platform, Meal tickets, discounts at several partners;
• Medical & healthcare options: Private medical subscription; Life insurance;
• Mental healthcare: Employee Assistance Program (24/7 online counseling)
• One day off to celebrate your birthday with your beloved ones;
• Hands-on training and access to our technical labs;
• Development Plan through Career path and coaching;
• Open Talent Market - a platform where you can easily find your next challenge, an exciting project, or a cool mentor;
• Sustainability is at the heart of what we do, who we are, and what we believe in;
• Exposure to a multicultural and dynamic environment;
• Diversity and Inclusion – an integral part of the company's history, culture, and identity.