HR Contact Center Associate with Italian/French/Polish

Randstad este lider global în recrutare și gestionare de personal. Încă din 2016, suntem prezenți pe piața din România, în București și în Slatina. Având un număr de peste 130 de consultanți, peste 300 de clienți activi și minim 3000 de angajări pe an, contribuim la evoluția pieței muncii din România și ne apropiem de obiectivul nostru global de a impacta pozitiv viața profesională a oamenilor care au nevoie de un loc de muncă până în 2030.

Must have:
Fluent in Italian/French/Polish and English;
Bachelors Degree and/or relevant working experience;
Computer literacy (Windows, Microsoft Office, Outlook).

Nice to have:
Customer service/ HR/ Call Center Experience;
Ability to work in international teams where team members are in different locations and belong to different cultures;
Ability to work with confidential information;
Flexibility.

Responsabilities:
Receive HR queries in Italian/French/Polish and English via phone, email or other communication channels and log contacts into the shared service case management system.
Resolve HR queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.
Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved.
Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon.
Be part of a team that actively seeks employee feedback to improve levels of service.

What we offer:
Home based job (remote);
Shift working patterns;
Employee referral program bonus;
Life insurance & Medical care;
Possible internal and/or international growth
Attractive salary;
Meal vouchers.