Helpdesk Officer with Spanish

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Angajator: APT Prohuman
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • Timisoara
  • Actualizat la: 16.05.2022
    Scurta descriere a companiei

    APT RESOURCES & SERVICES SRL

    Cu o prezență de peste 25 de ani pe piața românească de resurse umane, grupul de firme APT este prezent în avangarda primilor cinci furnizori de servicii complexe de HR din România.

    Ca o confirmare a performantei noastre in domeniul resurselor umane, din vara 2017 am devenit parte a grupului PROHUMAN, unul dintre cei mai mari jucatori de pe piata de resurse umane din zona Balcanilor. 

    Strategia Grupului APT se concentrează pe dezvoltarea proactivă a pieței muncii, pentru care identifică, pregătește și oferă specialiști competenți, absolvenți sau studenți cu potențial. Noi aducem omul potrivit la locul potrivit. Cu un palmares de peste 15.000 de angajări, acoperim cele mai căutate domenii, cu focus pe BPO, finanțe-bănci, IT&C, inginerie, retail, auto-motive.



    Adresa: str. Clucerului 82B2, sector 1 Bucuresti, telefon: +40 21 222 13 03.

    Autorizație de muncă temporară: seria B nr.0000012/11.11.2015 înregistrată în Registrul Național de Evidență a Agenților de Muncă Temporară la poziția 7.

    Autorizație de prelucrare date cu caracter personal :18638.

    APT se angajează să vă protejeze datelele dumneavoastră cu caracter personal. Detalii despre prelucrarea datelor dvs. de către APT puteti gasi pe website-ul nostru.

    Cerinte

    Requirements:

    Fluency in English and Spanish;
    Diploma / Degree holder or pursuing Bachelor Degree Courses;
    At least 1 year of experience in Customer Support/Procurement/Finance/Helpdesk would represent an advantage;
    Very good analytical and problem solving skills;
    Numerical competencies;
    Customer-oriented;
    Ability to adhere to TAT and timelines;
    Attention to detail;
    Active listening combined with excellent written and verbal communication competences;
    Knowledge of P2P (Procure to Pay) or Finance domains would represent an advance.

    Responsabilitati

    Ensures that the problems are accurately registered in the ticket application when received via e-mail, phone or chat;
    Ensures that the phone/chat line is open at the beginning of the work program;
    Helpdesk Level 1 support for the applications used within the Procure to Pay department (SAP, Supplier portal, Procurement e-tool, Provider data basis etc.): solves the level 1 tickets, follows the solution of the open tickets, escalates wherever the case to the level 2 (tests the solutions proposed by the experts in the case of the level 2 tickets whenever necessary);
    Acts as single point of contact for the customer and communicates relevant information in order to ensure the customer’s satisfaction;
    Communicates the problem status and time to resolution to affected personnel; provides to the customers a continuous visibility on the occurred situation/problem;
    Ensures a structured and high quality communication related to the open cases;
    Creates tickets to the IT support team whenever necessary

    Alte informatii

    What we offer:

    Temporary remote work due to the pandemic and return to office after the situation improves;
    Relocation package;
    Opportunity to work for one of the biggest brands in the world in a unique work environment;
    Great career opportunity with a leading international outsourcing company;
    Opportunity of professional and personal development in a multinational working environment through a variety of training programs (hard/soft skills);
    Attractive compensation package with full access to a variety of benefits available through an online platform; the package can be customized on monthly basis depending on each employees’ needs.