Airbnb Resolution Customer Agent with French and English(Remote)

Employer: TELUS International
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 23.05.2022
    Short company description

    TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.

    TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 250,000 citizens around the world and through its five TELUS International Community Boards that have provided $4.6 million in funding to grassroots charitable organizations since 2011. Learn more at:


    Join us as a Resolution Customer Agent for Airbnb project!

    Your profile:

    - Ability to write and speak fluently, clearly and concisely in French and English
    - Availability for a full-time schedule, in shifts covering 10:00 - 00:00, Monday - Sunday, 5 days/ week
    - Previous experience is mandatory, at least 6 months
    - Excellent problem-solving abilities
    - Empathetic and can communicate in a caring and friendly manner
    - Strong time management skills and motivation to exceed expectations
    - Enjoy working in a fast-paced environment
    - Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
    - Strong team spirit with passion and drive to help users and deliver the best in customer service.
    - High level of mediation and composure


    - As a Resolution Customer Agent for Airbnb you will provide support for complex situations that are happening while a reservation is active.
    - You will use your negotiation skills and make the best decision in a short time, delivering the outcome with soft skills.
    - You will use critical thinking and a high level mediation skills.
    - You will have the opportunity to be a part of something bigger and to change lives with our technology, amazing people and strong brand to serve modern society.
    - You’ll be the face of some of the world’s top brand!

    Are you looking for a great career and a place to shine?

    Other info

    We offer:

    - Stable job - permanent labor contracts
    - Above-average fixed salary, performance bonuses
    - Monthly meal tickets
    - Gym subscriptions reimbursement, after the trial period
    - International career - paid training and international career opportunities
    - Multilingual exposure - improve your spoken and written language skills
    - Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
    - Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
    - Private medical insurance coverage
    - Special discounts across a variety of Banks, Telecoms, Gym & Fitness centers and more