IT Support Technician with French and English - Iasi Office

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Employer: Feel IT Services
Domain:
  • Customer Support - Client Service
  • IT Hardware
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Iasi
  • Updated at: 25.10.2022
    Short company description

    Feel IT Services is an IT services company that provides software development services, 24/7 service desk and cyber security penetration tests.

    Requirements

    What we think you’ll need to be successful:

    • Good French spoken and written skills
    • Good English spoken and written skills
    • Ability to integrate and work in a team.
    • Solution focused and outside the box type of mentality
    • Ability to adapt fast to new scenarios
    • Excellent client-facing skills
    • Availability to work in shifts
    • Ability to diagnose and resolve basic technical issues.

    Responsibilities

    Responsibilities:

    • Serve as the first point of contact for customers seeking
    technical assistance over the phone or email
    • Perform remote troubleshooting through diagnostic
    techniques and pertinent questions
    • Determine the best solution based on the issue and
    details provided by customers
    • Walk the customer through the problem-solving process
    • Direct unresolved issues to the next level of support personnel
    • Provide accurate information on IT products or services
    • Record events and problems and their resolution in logs
    • Follow-up and update customer status and information
    • Pass on any feedback or suggestions by customers to
    the appropriate internal team
    • Identify and suggest possible improvements on procedures.

    Other info

    What we offer:

    • Competitive salary based on experience and performance;
    • Supportive working climate with flexible work practices;
    • Real opportunities to grow within the team, but also in the company (IT area);
    • Lunch tickets - of 20 RON each;
    • An extra day off on employees' birthdays;
    • Aditional days off after 3, 5, 8, 10 years of employment (for example, after 3
    years with us you'll have 23 days of vacation time per year :) )
    • Health insurance;
    • Transportation fees covered by us, during the nightshifts;
    • Boardgames, relaxation area at the office;
    • Bookster;
    • Coffee, fruits and pizza at the office;
    • Sport facilities (7 Card - 45 RON);
    • Regular awesome team events;
    • Christmas party;
    • A+ class office environment.


    About us:

    Feel IT Services offers web design and development services, desktop and mobile solutions, managed services and maintenance support to medium range customers located in areas like US, Israel, France, Belgium and Switzerland.
    The headquarters of the company are based in Paris, while our skilled engineers are located in Iasi, Romania and Chisinau, Moldova.
    Our Customers are mostly from Europe, UK and the US, and can be large International groups & corporations or SME, IT System Integrators & Managed services operators, Independent Software Vendors and Startups.
    We develop a healthy culture based on: Quality, Flexibility, Transparency and Respect.