Technical Support Specialist LV2

We offer shorter delivery and competitive prices for our developed solutions. We develop and enrich their applications with new functionalities. We deliver reliable and secure products suitable for all environments.
We deliver integrated, scalable, robust solutions with the optimal cost/performance ratio using the following technologies:
• Artificial Intelligence • Big Data• Cloud Computing• Geographic Information Systems
• UI & UX Design• Mobile Banking• Network & Infrastructure• Portals

• Bachelor's Degree in Engineering or Software.
• 2+ years of direct experience in product engineering support, server services, data center administrator, Help Desk/Service Desk experience & Quality analysis
• Demonstrated technical skills related to typical desktop computing and applications including Microsoft Office, Remote Desktop.
• Technical skills of DB and querying ( SQL, My SQL, etc)
• Demonstrated technical skills related to manual testing.
• Experience with Active Directory and Windows Group Policy
• Experience in Application Management L2
• Experience with Python is a plus.
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• Provide technical expertise to the field on problem determination/isolation for platforms, applications, and services then, provide action plans to resolve client issues.
• Serve as the technical interface between Level 1 Support and Development teams (Level 3 Development and Software Development).
• Participate with the QA team in quality control, and client care.
• Develop and contributes to internal and external knowledge base articles.
• The support scope is from pre-product introduction, GA release to product end of life. Participate in pre-product activities, taking technical positions for defect deferrals when required.
• Interface with client teams and customers to explain technical solutions and maintain customer satisfaction.
• Participate in case of review regular meetings.
• Work with virtual team and management

Trencadis is a fast-growing company with international recognition, being mentioned in FT 1000 – 2021 Europe’s Fastest Growing Companies. Here @Trencadis you will find a team of specialists who have the curiosity and passion for technology in their DNA.

Trencadis benefits pack

Salary according to performance
Non-Salary benefits: extra holidays, benefitsystems.ro, Private medical subscription, support in certifications
Nice working environment
Work from home
Professional development opportunities
A chance to be the entrepreneur of your assigned territory