Customer Support with English & German/Dutch

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Angajator: GiGroup Romania
Domeniu:
  • Customer support - Client service
  • Inginerie
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 29.03.2022
    Remote work: On-site
    Scurta descriere a companiei

    We #changelives! Descoperă oportunități globale cu GI Group Holding, un pionier în servicii HR care valorizează și promovează evoluția carierei tale.

    Parte a unei echipe de peste 6700 de specialiști prezenți în 34 de țări, noi ne angajăm să dezvoltăm piața muncii prin soluții inovatoare și personalizate. Alege să lucrezi într-un mediu care apreciază valoarea personală și profesională.

    Construiește-ți cariera cu noi! Contactează-ne pentru a explora cum te putem ajuta.

    Cerinte

    Ideal candidate - Key Attributes:
    - Good customer relationship management skills;
    - Ability to absorb and then fully communicate technical information and data;
    - Approachable, adaptable and solution-orientated;
    - Very organized, reliable and consistent;
    - Tenacious, Dedicated and Self-sufficient;
    - Ability to co-operate and work with peoples from different cultures;
    - Availability to work on shifts if necessary;
    - Fluency in English and any of the following languages would be an advantage: German, Dutch, Italian or French.

    Qualifications:
    - Qualification in an Electrical/Electronic discipline or equivalent (renewable energies, only for English CSE); for other languages than English, the experience in customer support field is requested;
    - Be used to work with DC and AC current;
    - At least 1 year of relevant experience;
    - Being interested/ motivated to learn more about power electronics.

    Required Experience - nice to have:
    - Focused customer service background;
    - Experience of reading and understanding electrical schematic diagrams and specifications with the ability to pick out and interpret relevant information;
    - Good Understanding of PV plant structures, roof top structures;
    - Multi-skilled in both the theoretical and practical aspects of electrical work.

    Responsabilitati

    - Responsible for Hotline support and level 1 engineer support.
    - Responsible for SLM and TLM technical support service to customer or partner independently or jointly with a technical support team.
    - Onsite support in case of major or critical problems that can not be solved by customer or local subcontractor according to SLA;
    - Responsible for handling technical cases on ticket system;
    - Responsible for Network Upgrade/Swap according to the team planning;
    - Responsibilities include but, not limited to: Monitoring, updating Quality analysis and improvement processes.

    Alte informatii

    Offer:
    - Motivational salary package and annual performance bonus;
    - Gym discounts;
    - Private Medical Insurance;
    - Paid 4 hours leave per month;
    - Flexible work schedule;
    - Opportunity to work on shifts;
    - Weekly fruit day;
    - Life time learning environment and tools.

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