Customer Support with English & German/Dutch
Acest job nu mai este activ!Vezi toate job-urile GiGroup Romania active.Vezi toate job-urile Customer Support with English & German/Dutch active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.roVezi toate job-urile in Inginerie active pe Hipo.ro |
Angajator: | GiGroup Romania |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 0 - 1 an experienta |
Orase: |
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Actualizat la: | 29.03.2022 |
Remote work: | On-site |
We #changelives! Descoperă oportunități globale cu GI Group Holding, un pionier în servicii HR care valorizează și promovează evoluția carierei tale.
Parte a unei echipe de peste 6700 de specialiști prezenți în 34 de țări, noi ne angajăm să dezvoltăm piața muncii prin soluții inovatoare și personalizate. Alege să lucrezi într-un mediu care apreciază valoarea personală și profesională.
Construiește-ți cariera cu noi! Contactează-ne pentru a explora cum te putem ajuta.
Ideal candidate - Key Attributes:
- Good customer relationship management skills;
- Ability to absorb and then fully communicate technical information and data;
- Approachable, adaptable and solution-orientated;
- Very organized, reliable and consistent;
- Tenacious, Dedicated and Self-sufficient;
- Ability to co-operate and work with peoples from different cultures;
- Availability to work on shifts if necessary;
- Fluency in English and any of the following languages would be an advantage: German, Dutch, Italian or French.
Qualifications:
- Qualification in an Electrical/Electronic discipline or equivalent (renewable energies, only for English CSE); for other languages than English, the experience in customer support field is requested;
- Be used to work with DC and AC current;
- At least 1 year of relevant experience;
- Being interested/ motivated to learn more about power electronics.
Required Experience - nice to have:
- Focused customer service background;
- Experience of reading and understanding electrical schematic diagrams and specifications with the ability to pick out and interpret relevant information;
- Good Understanding of PV plant structures, roof top structures;
- Multi-skilled in both the theoretical and practical aspects of electrical work.
- Responsible for Hotline support and level 1 engineer support.
- Responsible for SLM and TLM technical support service to customer or partner independently or jointly with a technical support team.
- Onsite support in case of major or critical problems that can not be solved by customer or local subcontractor according to SLA;
- Responsible for handling technical cases on ticket system;
- Responsible for Network Upgrade/Swap according to the team planning;
- Responsibilities include but, not limited to: Monitoring, updating Quality analysis and improvement processes.
Offer:
- Motivational salary package and annual performance bonus;
- Gym discounts;
- Private Medical Insurance;
- Paid 4 hours leave per month;
- Flexible work schedule;
- Opportunity to work on shifts;
- Weekly fruit day;
- Life time learning environment and tools.
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