HR Contact Center Associate with french//italian - REMOTE

Randstad este lider global în recrutare și gestionare de personal. Încă din 2016, suntem prezenți pe piața din România, în București și în Slatina. Având un număr de peste 130 de consultanți, peste 300 de clienți activi și minim 3000 de angajări pe an, contribuim la evoluția pieței muncii din România și ne apropiem de obiectivul nostru global de a impacta pozitiv viața profesională a oamenilor care au nevoie de un loc de muncă până în 2030.

- Customer service experience
- HR Experience
- Ability to work in international teams where team members are in different locations and belong to different cultures
- Flexibility

- Receive HR queries in FRENCH/POLISH/ITALIAN and English via phone, email or other communication channels and log contacts into the shared service case management system.
- Resolve HR queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.
- Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
- Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved.
- Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle.

What we offer:

- Shift working patterns
- Employee referral program bonus
- Life insurance
- Medical care
- Possible internal and/or international growth