Customer Support Engineer with English/German/Dutch/Spanish/Greek/Turkish

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Gi Group is looking for Customer Support Engineers for our partner, a multinational technology company, that design, develop and sell telecommunications equipment and consumer electronics.

Key Attributes:
-Good customer relationship management skills
-Ability to absorb and then fully communicate technical information and data
-Approachable, adaptable and solution-orientated
-Very organized, reliable and consistent
-Tenacious, Dedicated and Self-sufficient
-Ability to co-operate and work with peoples from different cultures
-Availability to work on shifts, if necessary
-Availability to go on business trips
-Fluency in English or German/Dutch/Spanish/Turkish/Greek.

Qualifications:
- At least 1 year on a similar role or in the electrical field;
-Know the basics of electricity and power relationships;
-Knowledge of the communication way (Modbus, Ethernet, RS485, etc);
-Experience of reading and understanding electrical schematic diagrams and specifications with the ability to pick out and interpret relevant information;
-Good Understanding of PV plant structures, roof top structures;
-Multi-skilled in both the theoretical and practical aspects of electrical work.
-Graduate of a Polytechnics University with specialization in Electrical/Electronics/ Power Engineering/ Energetics discipline;
-Be used to work with DC and AC current;
-Being interested / motivated to learn more about power electronics.

Responsibilities
- Provide after-sales assistance for the Solar products developed by the client, by phone and by mail, to the customers from Europe, Australia, North America, MEA;
-Onsite support in case of major or critical problems that can’t be solved by customer or local subcontractor according to SLA.
-Responsible for Network Upgrade/Swap according to the team planning.
-Responsibilities include but not limited to: Monitoring, updating Quality analysis and improvement processes.

Offer:
-Motivational salary package and annual performance bonus;
-Gym discounts;
-Private Medical Insurance;
-Paid 4 hours leave per month;
-Flexible work schedule;
-Opportunity to work on shifts;
-Weekly fruit day;
-Life time learning environment and tools.