Email Servicing with French Remote
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Employer: | SC ExlService Romania Private Limited SRL |
Domain: |
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Job type: | full-time |
Job level: | 0 - 1 years of experience |
Location: |
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Updated at: | 26.04.2023 |
Remote work: | On-site |
EXL (NASDAQ: EXLS) is a leading business process solutions company that looks deeper to drive business impact through integrated services and industry knowledge.
Requirements
Ideal Candidate:
Good communication skills in French B1/B2(written & spoken both)
A medium level of English language B1/B2
Good computer navigation skills
Fast typing skills
Customer Service Focus
Data gathering ability/ Eye for detail
The main purpose of this process is to analyze the emails received in client specific applications which have not reached the targeted recipient & re-direct them to the target recipient and to help the client prioritize work.
Researching in all available systems (including Amadeus) the identity of the sender and assessing the correct receiver of the email
Routing inbound e-mails to the specific queues served by teams within max 1 hours from reception time;
Communicating with client’s teams through email to ensure timely processing of unidentified or misrouted emails;
Updating the systems with relevant information;
Ensure that the quality of the transactions is in compliance with predefined quality parameters
What do we offer?
Competitive salary remuneration
Attractive non-financial benefits package
Monthly Transport bonus
Monthly Bonus for French skills
Monthly Bonus for performance
Private medical insurance
Monthly Lunch tickets
7Card
Full-time and indefinite employment contract
Free professional and continuous training
Building a career within a multinational team.
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