Email Servicing with French Remote

This job is no longer active!

View all jobs SC ExlService Romania Private Limited SRL active


View all jobs Email Servicing with French Remote active on Hipo.ro

View all jobs Customer Support - Client Service active on Hipo.ro

View all jobs Administrative Assistance active on Hipo.ro


Employer: SC ExlService Romania Private Limited SRL
Domain:
  • Customer Support - Client Service
  • Administrative Assistance
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Cluj Napoca
  • Updated at: 26.04.2023
    Remote work: On-site
    Short company description

    EXL (NASDAQ: EXLS) is a leading business process solutions company that looks deeper to drive business impact through integrated services and industry knowledge.

    Requirements

    Ideal Candidate:

    Good communication skills in French B1/B2(written & spoken both)
    A medium level of English language B1/B2
    Good computer navigation skills
    Fast typing skills
    Customer Service Focus
    Data gathering ability/ Eye for detail

    Responsibilities

    The main purpose of this process is to analyze the emails received in client specific applications which have not reached the targeted recipient & re-direct them to the target recipient and to help the client prioritize work.

    Researching in all available systems (including Amadeus) the identity of the sender and assessing the correct receiver of the email
    Routing inbound e-mails to the specific queues served by teams within max 1 hours from reception time;
    Communicating with client’s teams through email to ensure timely processing of unidentified or misrouted emails;
    Updating the systems with relevant information;
    Ensure that the quality of the transactions is in compliance with predefined quality parameters

    Other info

    What do we offer?

    Competitive salary remuneration
    Attractive non-financial benefits package
    Monthly Transport bonus
    Monthly Bonus for French skills
    Monthly Bonus for performance
    Private medical insurance
    Monthly Lunch tickets
    7Card
    Full-time and indefinite employment contract
    Free professional and continuous training
    Building a career within a multinational team.

    Job-uri similare care te-ar putea interesa:

    Cluj Napoca,

    Cluj Napoca,

    BUCURESTI, Brasov, Cluj Napoca,

    Vezi job-uri similare (19)