Customer Support specialist with French

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Angajator: Wipro Digital Operations and Platforms
Domeniu:
  • Customer support - Client service
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 24.02.2022
    Scurta descriere a companiei

    Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

    By applying to this job advertisement, you give us your consent to process your personal details for the purpose of recruitment.

    Cerinte

    Requirements:

    0-6 years of Contact Center experience
    Advanced level of French and English
    College Degree/Bachelor's Degree
    Good written and verbal skills
    Quick learner, patient, customer centric and pay attention to details
    Excellent data entry, typing skills and understanding of call center environment
    Basic knowledge of MS Office Tools: Word, Excel & Outlook
    Ability to de-escalate calls and handle high profile escalations

    Responsabilitati

    Responsibilities:

    Attend and respond to incoming calls and emails accurately and in a consistent, professional, customer-focused manner
    Log incidents accurately and document all call information according to standard operating procedures
    Implement knowledge acquired during training to research, identify, escalate and resolve consumer queries and complaints
    Ensure adherence to rules to resolve query and ensure standard operating procedure is followed
    Keep all company information which includes customer information confidential and secured
    Ensure compliance to all company policies and procedures

    Alte informatii

    What we offer:

    Great career opportunity with a leading international outsourcing company
    Opportunity of personal development in a multinational working environment
    Competitive salary with attractive set of social benefits
    Access to a variety of benefits available through a flexible package that can be customized depending on each employees’ needs
    Personal and professional development through a variety of training programs (hard/soft skills)