SERVICE DELIVERY LEAD WITH FRENCH, Location: Bucharest

Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)

- Fluency in English and French;
- Excellent communication skills;
- Strong organization skills
- Good PC operating skills;
- Customer centricity;
- Collaboration;
- Attention to detail and problem-solving skills;
- Proactive approach and flexibility to take on additional responsibilities and tasks as required.

- Empowered to make decisions for their team and ultimately is accountable to ensure their team creates their deliverables on budget, on schedule, and with the appropriate quality;
- Manage resources to achieve these assignments;
- Identify and manage issues and risks and act as an escalation point within the team;
- Work with other delivery managers and project managers to ensure the Client Service
Team/Service Delivery Team understands their accountabilities for delivery and how to work across the teams as needed;
- Facilitate an effective Management Operating System ensuring timely reviews of process outcomes (3X3’s, KPI’s, SLA’s) and improvement/change initiatives;
- Anticipate, identify, and assess complex issues/problems and then communicate changes to direct manager and assist other team leads with resolutions, as needed;
- Manage workloads to ensure even distribution of responsibilities and provide development opportunities, when available, with assistance from the direct manager;
- Identify continuous improvement and productivity improvement opportunities;
- Monitor and analyze client and customer satisfaction through available escalation/complaint tools;
- Support recruiting and interviewing potential new team members;
- Monitor and manage team goals and performance;
- Develop and mentor people, act as a career counselor and create a high-performing organization.

Only eligible candidates will be contacted. Thank you for your understanding!