Customer Care Representative with Polish

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

We are looking for our client, a leader in the IT&C industry, for a Customer Support Representative with Polish role.

- Fluency in Polish and English;
- Customer-focused and good communication skills;
- Availability to work on shifts;
- Strong and motivated.

- Receiving customer requests and dispatching to the technical department;
- Acting as a technical point of contact between the engineering team, customers, and partners.
- Creating the problem ticket, dispatching the problem ticket to the corresponding engineer (team) based on product line and network element type;
- Ensuring that cases are raised within SLA time, and that entitlement check is performed. In case of emergency cases, he/she will contact TAC/local support engineers and notify them about the incident.