Customer Support Representative with Greek

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Vezi toate job-urile Customer Support Representative with Greek active pe Hipo.ro

Vezi toate job-urile in Customer support - Client service active pe Hipo.ro

Angajator: Prohuman
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 19.02.2022
    Remote work: On-site
    Scurta descriere a companiei

    With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

    Cerinte

    We are looking for our client, a leader in the IT&C industry, for a Customer Support Representative with Greek role.

    - Good customer relationship management skills;
    - Bachelor's degree;
    - Ability to absorb and then fully communicate technical information and data;
    - Approachable, adaptable and solution-orientated;
    - Very organized, reliable and consistent;
    - Tenacious, Dedicated and Motivated;
    - Ability to co-operate and work with people from different cultures;
    - Fluency in Greek and English.

    Responsabilitati

    - Responsible for Hotline support and level 1 engineer support.
    - Responsible for SLM and TLM technical support service to customers or partner independently or jointly with a technical support team.
    - Support in case of major or critical problems that can’t be solved by the customer or local subcontractor according to SLA.
    - Responsible for handling technical cases on the ticket system.
    - Responsible for Network Upgrade/Swap according to the team planning.

    200122AC
    - Responsibilities include but, are not limited to: Monitoring, updating Quality analysis, and improvement processes.

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