Customer Service Associate with German

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Angajator: Accenture
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 19.04.2022
    Scurta descriere a companiei

    Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders.

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    Skills that make your work successful:
    • You have a minimum level of Upper Intermediate German & English skills
    • Able to work in a dynamic environment
    • You are autonomous and proactive
    • You are organized, possessing good communication & negotiation skills
    • Technical matters don’t scare you, you embrace them

    Responsabilitati

    Every day is a process of growth, being responsible of:
    • Receives and logs business customer requests via calls, emails, chat, online platform and ensures proper documentation of the request
    • Processes transactions for relevant business processes in various systems and tracking tools
    • Provides client support through issue resolution, perform escalations (e.g. billing queries not resolved, order not progressing, etc.)
    • Communicate with the client via calls to clarify the issue, set expectations and validate resolution of the issue
    • Become an expert in Telecom & Networking industry by developing and maintaining product & service knowledge
    • Develop business and professional skills by participating in on-the-job training and classroom training
    • Interact with business entities from various European countries

    Alte informatii

    How we truly care:
    • Follow a journey of success. Learn, innovate, invest in yourself and make a step forward, closer to your life goals.
    • Travel virtually around the globe, working in a diverse and multicultural environment.
    • Benefit from health insurance and support from a mental health therapist, to keep your life balanced.
    • Have fun while working, participating in internal company events, sports activities and community initiatives.
    • Save money doing the things you love, having access to different discounts on products and services.
    • If you love vacations, joyful moments and volunteering, (as we do) you have access to travel vouchers, volunteering opportunities and lots of fun alongside Accenture team.
    • Enjoy other personalized benefits package, including meal vouchers, public transportation, private pension, life insurance, gym, additional vacation days.

    For us, you are Truly Human. Join our Accenture Team and get along in a lifetime journey!