Backoffice Support Specialist - English + German

Easydo is an independent European company, spinoff of a Top player in IT&C services in Romania.
The team is managed by Senior partners and senior experts. We are building the next generation of applications including API, Data Governance, AI, machine learning, IoT, AR, VR.
We help companies in curve of digital adoption and automation, delivering connected services and solutions that allows to improve business and environment.
Our business practices focus on:
- Software Factory & Innovative Business Solutions
- Cybersecurity solutions and services
- Interoperability Solutions: Interoperability Solutions: API Management, Integration Solutions B2Bi, Managed File Transfer ( Partner solutions: Axway, APIGEE, WSO2).
Our fundamental values are respect, fairness, ethics, openness and teamwork.

KeyPaas is an IoT Platform that enables fast and scalable connection of things to the Internet with multiple protocols, encryptions and payloads.

Required Skills and Experience:
• Customer Focus & Customer Relationship;
• Data Collection and Processing
• Business Analysis & Proactivity
• Problem solving & Decision making
• Teamwork and collaboration
• Higher education
• Attention to details
• English min. B2 & German min. B1
• Excel – Basic proficiency

Responsibilities & Deliverables:
 Provide operational support to our partners and customers through different channels of communication – assistance for system requests, processes improvements and claims resolution
 Correct and timely setting of manual prices and commercial requests based on contracts received
 Performing internal control processes applicable to prices and commercial requests based on contracts
 Guarantee the billing process for the customers, including compliance of their tax provisions – process made through data gathering and manipulation, in order to analyse the customers management of vehicle inflows
 Issuing reports requested by partners, customers, service providers, managers, according to the data agreed in the operational calendars
 Proposal for measures to improve practices within the day by day activities
 Creating missing procedures and updating existing ones for processes in the area of responsibility