SSA Platform Support Operation Specialist

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Employer: bitExpert
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 28.06.2022
    Remote work: On-site
    Short company description

    bitExpert - Our pulse is cross-technology software development that beats with every line of code.

    Join our international team of more than 40 colleagues. As different as we are, we all have one thing in common – the curiosity about technology and knowledge. We are an experienced, motivated, purposeful, and cheerful team that is always looking forward to new challenges.


    Requirements

    The candidate for this position should meet the following demands:

    • Technical University degree.
    • Proven experience in installing, configuring, administering Middleware products with a focus on Open-Source platform, preferably gained in a production environment.
    • In-depth understanding of application 3-Tier Architectures and J2EE.
    • Strong Unix/Linux administration skills (preferably with bash shell scripting).
    • Experience in Application Management L2 and Deployment in last 1 year.
    • Basic knowledge on DB and querying is a must.
    • A knowledge in the following domain would be considered as nice to have:
    - Data virtualization (Denodo)
    - Experience in Data Analytics, Data Science and AI techniques, especially in the area of prediction and machine learning is an asset (eg: RStudio, Python-Anaconda or Knime)
    - Affinity with advanced analytics and technology platforms, such as Big Data Hadoop, Dataiku, Python
    - Knowledge of at least one big data technology such as Hadoop or Elasticsearch.

    Ideally the candidate should also:

    • knowledge of using ansible for Middleware provisioning.
    • knowledge of Kafka and Elasticsearch.
    • experience with Visualization and Reporting tools.
    • experience with Python is a plus.

    PERSONAL COMPETENCIES:

    • Excellent troubleshooting and analytical skills in a customer facing environment.
    • Ability to work as a team-player and as well on own initiative.
    • Ability to work under pressure in escalated situations.
    • Ability to take ownership of escalated problems.
    • Self-motivated and resourceful.
    • Advanced verbal and written communication skills in English.
    • The candidate will be part of an on-call operations team – involving on call activity once per month (including evenings, weekends, and bank holidays).

    Responsibilities

    • Provide middleware technical support in a timely manner (including SLA).
    • Perform requests for service, root cause analysis and problem resolution.
    • Certificate management (creation, installation, and administration of digital certificates).
    • Follow operational plans and participate in achieving the project's milestones.
    • Provide technical support for client platforms, applications, and services.
    • Participate in the 24/7 on-call activity which provides out of business hours support, including evenings, weekends, and Bank Holidays if needed.
    • Ensure that the KPI's are maintained according to the existing Service Level Agreement.
    • Administer consolidated server applications and platforms across several different platforms and operating systems (Linux, Windows) – strong knowledge of Linux.
    • Installation of software, patches, service packs, performance tuning on Linux servers following Change management process for the applications and platforms in scope.
    • Contribute to all processes in his area of activity: Incident Management, Change Management, Problem Management, Capacity Management, Deployment and Testing.
    • Collaborate with involved teams in the following areas: check and update operational procedures; check and update scripts developed for work optimization and automation; deployments, patches, updates, or rollback procedures.
    • Collaborate with other infrastructure engineering personnel to assess infrastructure changes and other client requests.
    • Create and maintain documentation such as exploitation manuals, working procedures, deployment reports and other reports requested by client.
    • Provide support in performance monitoring, reporting, problem identification, management, and resolution.
    • Work in close cooperation with the technical management and application management functions of the organization.

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