HR Helpdesk with French/Hebrew/Italian/Spanish

Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

By applying to this job advertisement, you give us your consent to process your personal details for the purpose of recruitment.

• Minimum of High School Degree;
• 1-2 years contact center experience would be preferred;
• Excellent verbal and written communication skills;
• Excellent organizational skills and attention to detail;
• Excellent time management skills with a proven ability to meet deadlines;
• Strong analytical and problem-solving skills;
• Ability to act with integrity, professionalism, and confidentiality;
• Proficient in computer usage and Basic knowledge on MS Office (MS-Excel, MS-Word etc).

• Respond to customer queries through calls & emails;
• Maintain tickets/ cases (logs) for each conversation. Ensure proper documentation & follow-up;
• Ensure timely and accurate service delivery & adherence to agreed performance levels (SLA's, customer satisfaction etc);
• Stay up to date on client and process updates ;
• Adhere to customer service routines & attendance policies;
• Provide excellent employee support through calls & emails.

What’s in it for me?
• Temporary remote work due to the pandemic and return to office after the situation improves;
• Relocation package: in case that you are not living in Bucharest, the company will offer you support in order to relocate to our office location;
• Opportunity to work for one of the biggest brands in the world in a unique work environment;
• Great career opportunity with a leading international outsourcing company;
• Opportunity of professional and personal development in a multinational working environment through a variety of training programs (hard/soft skills);
• Attractive compensation package with full access to a variety of benefits available through an online platform; the package can be customized on a monthly basis depending on each employees’ needs.

If this role fits with your professional expectations, we invite you to apply and we will get back to you to discuss more details about the recruitment process.