Customer Success Systems Engineer

The Customer Success Systems Engineer plays is an important role in Veeam's customer success and retention efforts. This candidate will work remotely with our EMEA-based customers, as a post-sales systems engineer providing technical product and best practices guidance to ensure our customers maximize the value of their Veeam purchase. The ideal candidate will be naturally collaborative, articulate, with experience across different Veeam products in a technical role and be motivated by maximizing customer success and outcomes.

Responsibilities

• Conduct virtual customer meetings and lead the technical discussion
• Conduct virtual customer presentations and demonstrations
• Collaborate with the customer/partner to establish and translate business objectives into technical requirements
• Independently consult with customers to provide technical expertise on data protection
• Coordinate closely with Internal Teams, such as Technical Support and Licensing
• Work closely with Product Management to provide customer feedback

Requirements

Background:

• Demonstrated experience with Veeam products in a technical role.
• Industry-based experience with data protection technologies
• Demonstrated experience with virtualization technologies
• Industry-based experience in storage, network and/or cloud-based technologies strongly desired
• Experience working with monitoring tools and frameworks
• Experience in data life-cycle management strongly desired
• Experience in customer-facing roles strongly desired
• Ability to work independently with limited direction in a fast-paced environment; must be a high-energy, motivated self-starter and be able to learn new technologies quickly
• Ability to adapt to changes in roles and responsibilities
• Excellent time management skills required
• Language: English required; French/German is a bonus.
• Ability to travel 20%

Knowledge:

• Knowledge of deployment of software solutions into complex environments
• Deep level understanding of Veeam and/or similar technologies
  • VMCE certification preferable
• Excellent verbal and written communication skills; must be able to present to groups
• Other Industry relevant professional certifications is desirable