Customer Due Diligence Analyst

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Angajator: Key Talents
  • Banci
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
  • Actualizat la: 17.04.2022
    Scurta descriere a companiei

    We build strong relationships based on highest level of integrity, quality and quality.
    Key Talents provides a various rage of services to companies and individuals focusing on recruitment, training, career advisory, QA audit, IT consultancy services, QA training delivered for individuals or client’s internal teams.


    Strong analytical skills combined with the ability to comprehend and analyze financial data
    Reasoning ability in order to make confident and justifiable decisions, persuasively communicating the Risk
    High level of attention to detail; effective decision-making abilities; ability to work on own initiative and to assess situations quickly and accurately
    Broad Fraud knowledge
    Understanding and interpretation of legal and compliance documents
    Strong command of the English language with excellent written and verbal communication skills and the ability to communicate across levels of seniority
    Excellent IT skills - proficient in Microsoft Office and internet research
    Confident in communicating with customers about this sometimes-sensitive topic
    Resilient with an ability to work under pressure, while maintaining accuracy and quality standards
    Proactive approach to process improvements, actively seeking opportunities for change that benefit the wider team/department.
    Willingness and appetite to learn and develop their knowledge of risk and compliance in the gambling industry
    Ability to share knowledge with and develop know how for use by other team members
    Determined, dependable, approachable, trustworthy and responsible
    Flexible and able to adapt to a constantly changing environment


    Using external and internal resources and conducting open source research in order to identify customer profiles and mitigate AML risk by verifying and investigating Source of Funds (SOF) /Source of Wealth (SOW)
    Ensure that all investigations are completed in a timely and efficient manner
    Requesting customer SOF/SOW documents to meet internal standards & industry regulation
    Ensure accurate and complete internal documents are maintained in order to meet internal standards and industry regulations
    Where required, escalate complex AML issues to the Customer Due Diligence Operations Manager and Customer Due Diligence Director for resolution, generating relevant management information at a summary level
    Updating or amending risk limits applicable to account statuses for both specific customer accounts and general Company limits
    Trialing new risk tools in the market & providing feedback to management in order to prepare business cases to identify if the new risk tools would be beneficial to the operation
    Assisting with compiling information for regulatory audits
    To maintain client information in accordance with the Data Protection policy
    Advising Customer Services and VIP teams and helping them to develop their knowledge of customer due diligence requirements
    To perform additional tasks as required by the Team Leader and Management of Customer Safety and Due Diligence department
    AML reports & other reports used to monitor and control risk management

    Alte informatii

    Responsible for undertaking customer due diligence checks and ongoing monitoring of new and existing members and determining the nature and level of due diligence required in order to comply with Anti-Money Laundering and Gambling Regulations. Identifying the level of risk presented by the member and escalating any concerns.
    Focal Points of the role:
    The role is focused on ensuring the execution of customer due diligence, AML checks and processes is completed at an exemplary level in a timely manner. Understanding the risks associated in this area and performing correct decisions for Casino, Poker and Sport team.