Customer Service Specialist

Humangest Romania este parte a grupului SGB Humangest Holding, grup cu capital integral italian, specializat in consultanta in domeniul resurselor umane. Obiectivul nostru este sa oferim partenerilor, candidatii potriviti nevoilor lor, precum si idei inovatoare pentru problemele ce pot aparea in domeniul resurselor umane. Humangest Group iti ofera solutii in gasirea unui loc de munca, atat in cadrul echipei noastre, cat si in cadrul companiilor client.

What critical skills are needed for this position?

• Bachelor degree or equivalent professional qualification;
• Minimum of 2 year experience in customer support area within a corporate environment;
• Good technical skills, knowledge of CRM and ability to learn new software and hardware;
• Solid communication skills in English and German or French or Spanish;
• Good communication skills, ability to handle pressure and meet critical deadlines;
• Customer and teamwork oriented & embrace cultural diversity;
• Organized, agile, committed & motivated person.

What will be your duties and responsibilities in this job?

• Handle L1 internal and external customer related issues and concerns using published documentation and knowledge base;
• Work with L2 tech support or Field Technician to gather further detail, research issues, seek resolutions and deliver a solution to the customer;
• Develop FAQs, Technical Tips and ‘How-To ’videos on Hardware also Software applications;
• Resolve customer issues and provides technical support and client counselling via phone & email;
• Check product problems and report them in SalesForce.Com or FX (SFDC Case management/Field Centrix);
• Escalates problems to Range Specialist/Level 2 or Field technician and work closely with them to develop product knowledge in order to achieve independent call handling.

We offer:

• Highly competitive salary;
• Language allowance;
• Meal vouchers;
• Benefits platform;
• Private medical plan;
• Holiday vouchers.