Model scrisoare de intentie. Descarca modele pregatite de specialisti dn care merita sa te inspiri
Business Technical Support Manager ( Team L2)
Acest job nu mai este activ!Vezi toate job-urile Key Talents active.Vezi toate job-urile Business Technical Support Manager ( Team L2) active pe Hipo.roVezi toate job-urile in IT Hardware active pe Hipo.roVezi toate job-urile in IT Software active pe Hipo.ro |
Angajator: | Key Talents |
Domeniu: |
|
Tip job: | full-time |
Nivel job: | Manager |
Orase: |
|
Actualizat la: | 13.04.2022 |
Remote work: | On-site |
We build strong relationships based on highest level of integrity, quality and quality.
Key Talents provides a various rage of services to companies and individuals focusing on recruitment, training, career advisory, QA audit, IT consultancy services, QA training delivered for individuals or client’s internal teams.
Minimum 3 years of professional experience in the following areas:
People management role with 10+ direct reports
Operational management
IT Service Management
Project management
Strong IT technical background: operating systems, virtualization, networking, anti-malware solutions, security
Other requirements
Strong communication and leadership skills
Excellent verbal and written communication skills, quick learner, dynamic, energetic, and customer-oriented
Proven ability to lead, influence, and mentor across functional groups not directly in the reporting structure
Experience with business process improvement and change management
Experience implementing methodologies to improve customer satisfaction and build strong internal relationships
Work independently; receive minimal guidance
Experience dealing with international teams and customers
Demonstrated strong work ethic
Ability to work in a fast-paced environment
Prior experience working with business applications, like Salesforce, Jira, Office
Fluent in both written and spoken English
Fluent in Spanish, German or French is a plus
Managing the customer support teams day-to-day functions
Provides guidance, instruction, direction, and leadership to the team
Effectively managing and developing the Support Team
Ensure delivery capacity required by the market
Propose and implement improvement measures to increase efficiency and effectiveness
Build strong relationships with other internal teams: marketing, product delivery, product management and documentation
Informing the team of all new information related to products, procedures, and trends
Ensuring that all processes used by the Support team are thoroughly documented, consistently audited, and regularly improved
Responding to escalated customer support issues
Assessing support statistics and preparing detailed reports on the findings
Overseeing and evaluating the team's ongoing training efforts
Delivering performance evaluations and following the disciplinary process according to company policy
Coordinating and managing all relevant stakeholders that are involved in Support operations
Build strong relationships with other internal teams: marketing, product delivery, product management and documentation
Interviewing and hiring new employees
Adhere to our company's values and principles
As a Business Technical Support Manager (Level 2), you will be reporting directly to the Director of Enterprise Support and Services. You will oversee and provide functional support to internal and external customers in delivering high-service quality and satisfaction. The right person will also be comfortable interfacing with clients and managing intricate and sensitive client relationships, ensuring they are fostering these relationships until resolution has been reached. We expect the ideal candidate to contribute to our positive team culture by sharing our values: outstanding service to our customers, partners, and each other; respect, accountability, and excellence in everything we do.
In this process, you will act as a link between our customers needs and the Enterprise Support and Services department by providing quality and operational review reports and detailed descriptions or reports where necessary. You will thus be required to work closely with the Business Support Engineers, as well as security or sales experts, in a youthful and competitive environment, which will enrich your experience and broaden your perspective.
Job-uri similare care te-ar putea interesa: |
|
---|---|
IT Business Analyst (Wealth & Distribution Technology) Aplica fara CV | |
Business Workflow Applications (BWA) Support Manager BUCURESTI, | |
{Business Analyst & Modeler} School @ING Hubs Romania Aplica fara CV | |
Vezi job-uri similare (564) |
Raporteaza eroarea la