Senior Reporting Analyst

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Employer: Conectys
Domain:
  • Customer Support - Client Service
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 16.03.2022
    Remote work: On-site
    Short company description

    Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty and growth. We also strongly believe in Fun@Work, so much that we’ve made it one of our core values.

    We have the best possible clients in gaming, high tech, travel, retail, finance and other key industries.

    Conectys is fueled by people. Employee engagement, initial and ongoing training, flexible work hours, incentives, “Pizza with the CEO”, Fruit Days, Happy Hours, employee-driven CSR programs, Open Door Policy or trips to client sites are just examples of what YOU will experience in Conectys. We are also recognized for premium BPO services with 10 awards received in the past 3 years alone.

    Requirements

    You come with:

    - C1 level of English (both written & spoken);
    - Minimum 3 years of proven working experience on Reporting Analyst or/and WFM position;
    - Contact Center Experience, BPO would be a plus;
    - 3 years of Power BI or Data Space experience;
    - Expert to Advanced Microsoft Excel including VBA and Power BI as a minimum, SQL knowledge is a plus;
    - Residence in Bucharest area.

    Responsibilities

    Your day in Conectys:

    - You will define reporting projects, including the design, delivery, and implementation of Dashboards, reports, and key performance indicators;
    - You will implement reporting processes: develop, test and deliver specific Dashboards and reports, using various technologies and respecting specific Operations processes;
    - You will ensure Data Quality and Accuracy checks: develop, test and deliver Dashboards and Reports with very less manual input – reducing the errors and increasing Quality;
    - You will collaborate with all stakeholders during the design and implementation of systems and tools to enable the calculation of KPI and performance to country specific;
    - You will develop and design data/performance load files and system interfaces;
    - You will provide analysis on processes, business intelligence and implement improvement suggestions.

    Other info

    We come with:

    - Attractive salary, meal tickets and private medical subscription;
    - Bonus based on performance;
    - Bookster and 7 Card;
    - Safe work environment (temporary WFH activity);
    - A professional work environment in a fast-growing company with young and dynamic people.

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