Customer support with russian

De peste 70 de ani, ManpowerGroup reprezinta puntea de legatura intre milioane de persoane si piata muncii, prin brandurile sale Manpower, Experis, ManpowerGroup Solutions si Right Management. Compania este prezenta pe piata din Romania din 2003, iar in acesti ani peste 400 de clienti si zeci de mii de candidati au avut incredere in noi pentru a le oferi flexibilitatea, agilitatea, talentele, competentele si oportunitatile de care au nevoie. Indiferent daca va aflati la inceput de drum, sau sunteti profesionisti experimentati, brandurile ManpowerGroup va pot oferi oportunitatile potrivite de a va dezvolta, a dobandi noi abilitati si competente, a fi expusi la proiecte pline de provocari si a creste profesional.

Manpower Romania is recruiting a customer support for one of its client. The position is 100% remote.
· Excellent speaking and writing skills in Russian/English fluency in speaking and writing correctly and at ease
·Previous work experience in an international hospitality environment
· Specialized skills required: Good Communication and Customer Support skills, any experience in BPO /
Contact center will be an added advantage
· Graduate in any discipline
· Willingness to search for required information from customer with a strong focus on solving clients requests
· Proficient in Microsoft Office, Outlook

· B2C (Business to Consumer) Customer support for Accommodations.
There will be a bit of B2B (Business to Business) support also to their Hotel/Accommodation partners regarding payments/cancellation etc.
· Our team will answer client (majority) and some hotels (minority) calls/emails asking for Customer Support on matters such as: how to make a reservation; where can client see/find services offered by the hotel/apartment; how to make reservation changes; reservations cancelation; access with kids/animals restrictions etc.; payment cancellations or refunds.
· Work type: Voice calls (incoming) and email work
· Candidates must have medium English skills as the Training, training content, PC applications are all English
· Previous travel/hospitality (hotels industry) work experience is a solid advantage