Senior Forecasting Specialist

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Angajator: eMAG
Domeniu:
  • Altele
  • Internet - eCommerce
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • Job la nivel national
    Actualizat la: 11.03.2022
    Scurta descriere a companiei

    eMAG is a Romanian company founded in 2001, a pioneer of the Romanian online market, which also has a presence in Bulgaria, Hungary and Poland. For over 19 years, the company has been constantly investing in technology-based services developed in Romania that help customers save time and money.

    Cerinte

    Requierments:

    - Advanced Excel skills required (ability to write formulas, link files, pivot tables, etc.); - Strong ability to multitask and manage competing priorities;
    - Comprehensive understanding of workforce management;
    - Strong presentation and communication skills ;
    - Well organized and detail oriented;
    - Ability to understand, interpret and explain complex data and production metrics in the simplest of terms to any audience.
    - Educated to degree standard or equivalent.

    Responsabilitati

    Responsibilities:

    - Creation and maintenance of long and short term forecasts;
    - Creation and maintenance of schedules for Call Center department;
    - Facilitate performance and planning calls/meetings;
    - Compile summarize and disseminate various reports including, but not limited to, volume, efficiency, production hours, daily performance summaries, etc.
    - Forecast and track volume monthly, weekly, daily and by interval;
    - Maintain change matrices and discussion tracking files;
    - Real time direction of staff movements to ensure maximum efficiency while optimizing service and cost;
    - Ad Hoc analysis;
    - Special projects as assigned.

    Alte informatii

    We know benefits are important, that’s why we provide you with a full range of them:

    - Medical subscription;
    - A monthly budget you can spend on flexible benefits - meal tickets, travel vouchers, trainings, etc.;
    - Access to Bookster library;