Call Center Operator English/ French/ Italian/ Spanish

We #changelives! Descoperă oportunități globale cu GI Group Holding, un pionier în servicii HR care valorizează și promovează evoluția carierei tale.

Parte a unei echipe de peste 6700 de specialiști prezenți în 34 de țări, noi ne angajăm să dezvoltăm piața muncii prin soluții inovatoare și personalizate. Alege să lucrezi într-un mediu care apreciază valoarea personală și profesională.

Construiește-ți cariera cu noi! Contactează-ne pentru a explora cum te putem ajuta.

• Fluency in spoken and written in English and French/ Italian or Spanish;
• Experience working in a customer facing role (required);
• Travel industry and/or Call Centre experience (desirable);
• Basic knowledge of computer usage: Windows applications, email and internet;
• Learn the company internal software use;
• Strong communication, interpersonal and client relationship management skills;
• Good negotiating and influencing skills;
• Accuracy, research skills and attention to detail;
• Ability to organize and plan effectively and to prioritize tasks in order to manage multiple activities and meet deadlines.

Job Purpose
To effectively manage clients and partners (internal and external) enquiries, complaints and issues, ensure to keep all the time customer satisfaction at the core of every decision and behavior.
Interact with customers by phone and email to provide and process information in response to their requests and concerns about our products and services.

Responsibilities:
• Control a call through effective communication technique;
• Build customer relationship by listen actively, question appropriately and by providing update and feedback;
• Manage multiple priorities and assignments (tasks) simultaneously (eg. Receiving client information over the phone while inputting or searching data on the system);
• Use effectively the available time and resources to address and finalize the tasks and customer / partner request, issues and enquiries;
• Offer support and guidance to coworkers;
• Be able to work effectively with others and contribute to team task accomplishments.

We offer:
• Exciting & friendly work environment;
• Career & competencies development;
• Continuous training;
• Competitive salary package & meal tickets;
• Gym Benefit;
• Private medical care.