Lead Customer Experience Specialist with Italian

Angajator: Honeywell
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 20.01.2022
    Scurta descriere a companiei

    Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

    Cerinte

    Join a team recognized for leadership, innovation and diversity
    The future is what we make it.

    When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. Working at Honeywell isn’t just about developing cool things. That’s why all our employees enjoy access to dynamic career opportunities across different fields and industries.

    Are you ready to help us make the future?

    We have an opportunity for a Lead Customer Experience Specialist with Italian in our Performance Material & Technologies (PMT) department in Bucharest.

    Qualifications:

    - University Degree
    - Previous Customer Support experience
    - Advanced English and Italian (both oral and written communication)
    - Microsoft Office

    Responsabilitati

    Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.

    Lead Customer Experience Specialist with Italian Responsibilities:

    - Processing Returns;
    - Customer Invoicing;
    - Updating Customer Accounts;
    - Deliver Forecast Reports;
    - Administrative Support;
    - Order Processing;
    - Responsible for creating / extending materials in SAP operating system.

    Alte informatii

    Benefits:

    - Medical plan provided by Omniasig
    - Budget for flexible benefit scheme which can be used for travel, sports, dental scheme, and others
    - Transportation budget and fuel cards
    - Business Travel Accident Insurance
    - Voluntary defined contributory pension plan
    - Meal allowance
    - Paid vacation and time off
    - Honeywell employees are provided Christmas and Children vouchers, as well different family aids.

    If this is your dream role, then we'd love to hear from you.

    We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

    Additional Information
    JOB ID: HRD150100