Customer Care Advisor in Timisoara – French

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Employer: DK Global Recruitment
Domain:
  • Customer Support - Client Service
  • Administrative Assistance
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Timisoara
  • Updated at: 18.01.2022
    Short company description

    DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector, we have developed advanced skills that we use to help Companies relocate candidates globally, and assist candidates to relocate smoothly and find their desired employment.

    Requirements

    Sales skill and experience of Retail is an advantage
    Good grasp and understanding of customer engagement
    Excellent French verbal and written communication skills
    Advanced English skills
    Has a good grasp of language and can handle complex subjects and detailed conversation in respect to customer service effectively and appropriately in demanding situations

    Responsibilities

    Act as a single point of contact for live chat and Social Media from users regarding their orders/ queries etc. through delivering excellent customer experience
    Delivering fast and efficient service assisting customers with their immediate needs
    Resolve problems at first point of contact in a friendly and helpful manner and take personal accountability for the resolution of customer concerns.
    Immediately deal with or escalate suspected or recognized customer issues as per defined procedures.

    Other info

    Competitive remuneration package
    A challenging working environment
    Monthly performance bonus

    Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with hiring company for initial screening of your profile suitability and duplicate check.