Customer Care Advisor in Timisoara – French
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DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector, we have developed advanced skills that we use to help Companies relocate candidates globally, and assist candidates to relocate smoothly and find their desired employment.Requirements
Sales skill and experience of Retail is an advantage
Good grasp and understanding of customer engagement
Excellent French verbal and written communication skills
Advanced English skills
Has a good grasp of language and can handle complex subjects and detailed conversation in respect to customer service effectively and appropriately in demanding situations
Act as a single point of contact for live chat and Social Media from users regarding their orders/ queries etc. through delivering excellent customer experience
Delivering fast and efficient service assisting customers with their immediate needs
Resolve problems at first point of contact in a friendly and helpful manner and take personal accountability for the resolution of customer concerns.
Immediately deal with or escalate suspected or recognized customer issues as per defined procedures.
Competitive remuneration package
A challenging working environment
Monthly performance bonus
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