Analyst - Gateways in a global satellite communication services company
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Angajator: | Randstad România |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 05.04.2022 |
Remote work: | On-site |
Randstad este lider global în recrutare și gestionare de personal. Încă din 2016, suntem prezenți pe piața din România, în București și în Slatina. Având un număr de peste 130 de consultanți, peste 300 de clienți activi și minim 3000 de angajări pe an, contribuim la evoluția pieței muncii din România și ne apropiem de obiectivul nostru global de a impacta pozitiv viața profesională a oamenilor care au nevoie de un loc de muncă până în 2030.
Cerinte
Qualifications & Experience
Studies in Telecommunications, Information Technology, or Engineering;
Previous experience in a technical support role, preferably in the satellite or wireless communications industry;
Must be able to work rotating shifts, that include nights, weekends and holidays;
Proficiency in English required (proficiency in other languages is highly desirable).
Primary responsibilities / key result area
Provide exceptional customer support and serve as the main point-of-contact and facilitate all communications between customers, vendors, internal and external fix agents necessary to resolve highly technical issues or managed Gateways and Teleport Infrastructure for mPOWER as well as other MEO/GEO missions;
Monitor all Gateway elements including ground based large aperture Antennas, RF, Teleport Infrastructure, Network and terrestrial circuits and Control systems to assure mission critical traffic and customer connections are operational with minimal degradation or outages as specified in Service Level Agreements (SLA);
Ensure all events are properly documented, escalated and reported. Initiate timely technical and management escalation as required;
Performance tracking and reporting related to Gateways operations;
Systemic issue identification and reporting.
Do you want a new professional challenge? Are you passionate about engineering and telecommunications?
Apply and join a global satellite communication services company and discover new tools and new technologies, specifically designed to enable worldwide connectivity to even the most remote places.
Once you join the team, the first months will be focused on training, and ensuring you learn all that’s needed to know about this new technology, before you are fully embedded in operations activities.
As an Analyst – Gateways, you will be a service -focused professional that provides technical expertise in the support of customers and services. You are highly motivated, disciplined, dedicated to making a positive difference, obsessed with customer success, and you will work together with other team members to driven to provide an extraordinary customer experience.
We can offer you:
employment contract for an indefinite period;
the opportunity to learn new technologies in the field of satellite communication networks;
Bonus: 10% of annual base salary (assuming 100% achievement of target). Paid on an annual basis (usually in March of the year following assessment
Shift incentives
Shift schedule – this is still being defined, but people would expect a combination of days, nights & weekends
Annual leave: 25 working days
Meal Vouchers
Medical subscription
Corporate equity plan participation
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