Senior Customer Experience Specialist

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

Join a team recognized for leadership, innovation and diversity
The future is what we make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. Working at Honeywell isn’t just about developing cool things. That’s why all our employees enjoy access to dynamic career opportunities across different fields and industries.

Are you ready to help us make the future?

We have an opportunity for a Senior Customer Experience Specialist in our Performance Material & Technologies (PMT) department in Bucharest.

Work as part of a successful Order Management Team (OMT) team responsible for delivering all aspects of Order Management administration. Comply with business processes and controls to deliver ‘best in class’ customer service and order management fulfilment.

Qualifications:

- Preferred previous experience in a Customer Services environment
- Must have completed Post-Secondary education
- Fluent English
- Customer and action oriented
- Self-motivated with good communication skills
- Strong team player with positive outlook
- Proven organizational and self-motivation abilities
- Previous experience working with SAP or Salesforce would represent an advantage but not a requirement

Responsibilities:

- Successful and timely booking and lifecycle handling of all product orders
- Support local office support with all required administration activities
- Work within guidelines of Global policies and processes
- Customer order processing in ERP system
- Ensure good document control
- Generate Standard Sales Orders; Warranty Orders; RMA orders
- Requisitioning parts, materials, services
- Creation/extension materials and Maintain Price List
- Follow credit approval process (including dispute resolution)
- Customer master data set up & management
- Execute Approved Special Pricing correction
- Order Acknowledgement
- Coordinate Goods receipt of orders on delivery and Out Bound Deliveries
- Enables communication flow between customer and our ISC units
- Logistics Activities- coordinating with Factories for arranging deliveries
- Coordinating with warehouse for arranging deliveries
- Follow up activities for customer invoicing to ensure better cash flow
- Expedites (work with planning, manufacturing, engineering, manufacturing, supply chain, & customer)
- Outbound & Return Logistics Issues
- Coordination for Cost Invoice from factory
- Customer Invoicing
- Customer Credit Notes
- Reports Tracking maintenance: weekly, daily, monthly reports
- Supports manager with ad-hoc tasks

We Offer:

- A culture that fosters inclusion, diversity and innovation
- Market specific training and ongoing personal development
- Career growth opportunities
- Experienced leaders to support your professional development
- International work environment
- Medical plan provided by Omniasig
- Meal allowance
- Budget for flexible benefit scheme which can be used for travel, sports, dental scheme, and others

If this is your dream role, then we'd love to hear from you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Additional Information
JOB ID: HRD149702