Order management with Russian - semi remote

Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

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University graduate;
Experience in Supply Chain/Logistics and in SAP is preferred;
Computer (internet, MS Office package);
Foreign languages (both written & spoken) - English, Russian;
Good verbal & written communication skills;
Good analytical & synthesis skills;
Good working knowledge of MS Office (especially Excel);
Good Customer relationship capacity;
Problem solving oriented;
Self confidence & independence in decision making;
Punctuality & Flexibility;
Team work capability.

Management of all incoming requests / orders:
- Management of the backlog (orders and orders related requests);
- Addressing all written / verbal requests and complaints received from the Customer;
- Process improvements proposals / implementation;
Customer Operational Support:
- Manages Customer relationship through providing daily operational support;
- Communicates all relevant information and ensures Customer satisfaction regarding the activities in scope;
- Keeps Customer informed of progress at all stages;
Transaction Processing:
- Processes all the order management requests in a timely manner and according to the Customer's instructions / procedures;
- Sends purchase orders to Customer's vendors / suppliers, asking for acknowledgements and delivery confirmations;
- Manages all transaction processing activities, finding solutions and giving answers to raised queries / issues;
- Analyzes operational data, identifies root causes of (repetitive) issues and drives corrective actions for the current activity.

Benefits:

Temporary remote work due to the pandemic and return to office after the situation improves;
Relocation package;
Opportunity to work for one of the biggest brands in the world in a unique work environment;
Great career opportunity with a leading international outsourcing company;
Opportunity of professional and personal development in a multinational working environment through a variety of training programs (hard/soft skills);
Attractive compensation package with full access to a variety of benefits available through an online platform; the package can be customized on monthly basis depending on each employees’ needs.