Technical Support Specialist L2

A COLOURFUL GROUP OF PEOPLE PASSIONATE ABOUT TECHNOLOGY & THE WONDERS OF INFORMATION

This is us. A fast-moving team, senior enough to assure effectiveness, but young enough to be flexible and transparent, we started out in 2000 as a privately-owned-and-managed business.

We’re a company with a soul, driven by our values and dedicated to fulfilling our mission to offer world class services, by continuous learning. Our Paladins (just employees in some companies) are empowered to work hard, move up and stand proud.

With active investment in our people's professional development and with the creative-InCrys-touch, we support our clients throughout the project's life cycle, providing end-to-end technology solutions for mission critical systems, products and services.

• Experience in a similar position
• IT background (e.g.: Computer Science, Automation, Cybernetics graduate)
• Basic database understanding (how it works, query interpretation, query writing)
• Ability to interpret/analyze code and application logs in order to troubleshoot errors
• Problem solver, customer oriented
• Ability to analyze, synthesize and make decisions under SLAs
• Strong communication skills
• Teamwork skills
• Negotiation skills, diplomatic
• Languages: German, English
• Flexibility for travel (during knowledge transfer 50% and up to 15-20% after)
• Willing to do on call support (from home)

• Analyzing customer developed programs, batch files, job control scripts, file deliveries and database content by using customer tools and 3rd party tools
• Provide support in all deployment and administration related activities
• Participate in the production and maintenance of the infrastructure requirements for the new IT projects and the major releases of the existing IT systems and applications
• Provide basics tasks of 3rd level support including debugging, test cases
• Responsible for incident, problem, change, release, configuration management, technical support
• Perform application deployment related testing (installation, removal, and reinstallation) and adjust the installation scripts, procedures and guidelines
• Create/update product documentation

Benefits:

• Medical insurance
• Annual team building
• Opportunities to learn and grow your skills (trainings, webinars)
• Gym membership discount