Applications Support Consultant (Javascript) | Consulting

Employer: Deloitte Romania
Domain:
  • Others
  • Accounting - Finance
  • Management - Consulting
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 20.01.2022
    Short company description

    Voted the Most Desired Employer in Romania, in the Financial Services Industry, three consecutive times, in the Catalyst surveys, Deloitte Romania provides services in audit, tax, legal, consulting, financial advisory, risk advisory, business processes as well as technology services, through 2,000 professionals. The Regional Audit Delivery Center (RADC) provides Audit services to various Country Member Firms from Deloitte Central Europe and to their clients. The Tax & Legal Delivery Center (TLDC) offers services focused on 5 service lines: GES (Global Employer Services), Business Tax, Global Tax Center Europe, Global Trade Advisory (GTA) and Legal Center of Excellence (CoE).
    Worldwide, Deloitte serves four out of five Fortune Global 500 companies through a globally connected network of member firms in more than 150 countries and territories, with over 330,000 professionals. The organization is recognized among “World’s Best Workplaces™” by Great Place to Work® and Fortune and among “World’s Most Attractive Employers”, by Universum, according to 2020 surveys.

    We believe that innovation comes from contrasting disciplines, backgrounds and cultural perspectives and that the innovative solutions our people deliver have to always make an impact that matters. We celebrate individual strengths and we prioritize our people’s well-being.

    You bring the ambition, we’ll provide the opportunities.

    Requirements

    • Bachelor’s Degree in software technologies or related field
    • 2+ years’ experience in software development and technical support
    • Written and verbal fluency in the English language
    • Analytical, debugging, problem-solving and root-cause analysis skills
    • General knowledge about DataModels relationships
    • Software application architecture (ex. web architecture)
    • SOAP and REST services
    • Deployment technologies
    • Development knowledge: Javascript, CSS, HTML and T-SQL
    • Incident management platforms (ex. JIRA, ZenDesk)
    • RAD (rapid application development) platforms knowledge is a plus

    Responsibilities

    • Providing software application support (Level 2) under the supervision of the Senior Developer
    • Solve technical issues and questions that our customers report to us (communicate directly with them using JIRA in )
    • Understand the requirements of our customers and conduct internal tests for finding the root cause of an issue
    • Fixing the issue using: Javascript, CSS, HTML and T-SQL
    • Consulting with the software development team to improve application performance
    • Managing code migration across environments to ensure continued and synchronized functionality
    • Keeping a record of configuration changes and scheduling application patch deployment
    • Maintaining and updating support technical documents and procedures
    • Keeping customers/partners happy with prompt responses and excellent communication
    • Collaborate and work closely with the development team to solve issues in a timely manner
    • Reporting product issues to product team (Level 3 support)